Bloom Healthcare-posted 4 days ago
$64,000 - $72,000/Yr
Full-time • Mid Level
Lakewood, CO
51-100 employees

The Hospice Coordinator Lead will be responsible for overseeing a team of Hospice Coordinators (HCs), ensuring the team's success through coaching, support, and continuous improvement initiatives. The role is a blend of individual and team-focused responsibilities, with a focus on driving team performance, professional development, and fostering a positive and productive environment. This individual will work closely with their team, other leadership members, and management to implement policies, address service issues, and contribute to the company's overall success.

  • Regularly check in with HCs to provide guidance, support and address team needs.
  • Assist HCs in professional development, goal setting and skill enhancement.
  • Assist with the onboarding process for new employees, ensuring they feel comfortable and supported.
  • Provide training and guidance to new teammates during their transition into the team.
  • Address urgent issues or “fires” daily, solving problems and supporting service recovery as needed.
  • Maintain awareness of team members’ PTO and assist in coordinating coverage for a smooth workflow.
  • Communicate time off plans effectively with the team.
  • Contribute to and lead project work as applicable, ensuring timely completion and alignment with team goals.
  • Provide ongoing support and coaching to HCs.
  • Develop initiatives to continuously improve team performance.
  • Lead pilot initiatives for new or updated processes.
  • Track individual and team performance, providing constructive feedback during 1:1 meetings.
  • Provide coaching and real-time support to HCs in navigating effective, respectful communication with Clinical Supervisors, helping translate clinical needs into operationally appropriate actions and ensuring alignment across teams.
  • Address any performance concerns and develop plans for improvement.
  • Assist in preparing for and conducting annual performance reviews for HC team members.
  • Hold yourself and team members accountable for performance, taking initiative in addressing difficult conversations when necessary.
  • Proven experience in customer service or team leadership role.
  • Strong understanding of Bloom’s values, policies and procedures.
  • Ability to adapt to changing environments and prioritize tasks effectively.
  • Previous experience in a coaching or mentoring role preferred.
  • Competitive salary with bonuses.
  • Opportunities for professional growth.
  • Collaborative work environment with a passionate team making a difference in healthcare.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Employer-paid basic life and AD&D insurance.
  • Generous PTO and paid holidays.
  • Annual continued education allowance.
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