Hospice Community Liaison

New Age Hospice • McAllen, TX

397d

About The Position

The Hospice Community Liaison at New Age Hospice is responsible for facilitating communication between caregivers, patients, and doctors, ensuring a positive relationship with referral sources through exceptional customer service. This role involves establishing relationships with healthcare professionals, managing patient referrals, and promoting the agency's services within the community.

Requirements

• High School Diploma or Equivalent.
• Minimum of one year prior experience as a Community Coordinator or in a comparable position.
• Home nursing care experience preferred.
• Ability to speak, read, and write in English.
• Effective communication skills for face-to-face interactions and phone conversations.
• Ability to interact and coordinate service delivery with staff and the community, including physicians, patients, and family members.
• Current valid Texas Driver's license and proof of auto liability insurance.

Responsibilities

• Facilitate communication between caregivers, patients, and doctors.
• Provide exceptional customer service to maintain positive relationships with referral sources.
• Demonstrate knowledge of state and federal regulations and guidelines.
• Establish relationships with physicians to encourage patient referrals.
• Obtain referral information on hospitalized patients and establish initial contact with patients and families.
• Follow active patients during hospital stays or in long-term facilities.
• Log therapy visits and submit referrals as received.
• Handle patient-related phone calls appropriately.
• Assist in obtaining physician orders as needed.
• Serve as a liaison between staff and referral sources.
• Travel to referral sources to perform job tasks.
• Coordinate agency involvement in local health fairs and community programs.
• Maintain compliance with company policies and regulations.
• Prepare and proofread correspondence accurately.
• Process mail and other correspondence daily.
• Perform additional duties as requested by the supervisor.

Benefits

• Major Medical, Dental, and Vision Insurance
• Supplemental Insurance
• IRA Plan
• 401K
• Paid time off for 6 Major Holidays
• Mileage Reimbursement
• 24/7 Help from seasoned staff
• Paid Training
• Family-like atmosphere

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED