Hospice Community Education Liaison

Capstone Hospice, LLC

10d

About The Position

At Capstone Hospice, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during this most crucial time in their life. We live a simple mission; to bring peace and comfort to those we serve. Capstone Hospice is privately owned and services the Metro Atlanta community. As a growing company we strive to maintain an employee-centric hospice company. Our belief is simple; Inspired, proud and pleased employees will deliver a level of customer satisfaction that consistently exceeds expectations. We realize that timely and accurate responsiveness is of the highest importance. Our company structure lends itself to a flexible, prompt and efficient response from our staff. The needs of our patients and clients are our utmost priority. Check us out online at www.capstonehospice.com As a Community Education Liaison, (CEL) you are a member of the dedicated marketing team that is responsible for building and maintaining relationships with referral partners that result in admissions to Capstone Hospice. This position is exclusively field based and involves regular visitation to medical offices, hospitals, assisted living centers, personal care homes, nursing homes and other nursing related businesses. This position will require the candidate to have an expanded knowledge of hospice. This position is the first impression for the communities, patient and families and should convey assurance to all involved. This position will focus on the Marietta/West Cobb area of the Capstone service area.

Requirements

Bachelor's degree from an accredited institution, OR associate's degree.
3+ years of healthcare sales experience in Hospice, Home Health or the Senior Living Industry.
Strong knowledge of hospice.
Knowledge of proven account management and sales call techniques preferred
Ability to work independently, make accurate, and at times, quick judgments.
Ability to maintain a flexible schedule to allow for after-hours events as part of account management.
Strong customer service skills
Excellent presentation, verbal and written communication skills.
Highly ethical, self-motivated team player
Acceptance of and adaptability to different social, racial, cultural and religious settings.
Must have current valid driver's license, auto liability insurance and reliable transportation.

Responsibilities

Build and maintain relationships with referral sources that result in admissions to Capstone Hospice
Identify key decision makers to understand their initiatives in choosing a hospice provider
Lead in the development of client contract negotiations through the close or renewal of business
Manage prospect/client database and submit updates (both verbal and written) as requested (daily, weekly, and/or quarterly)
Manage sales/revenue forecast with a high degree of accuracy
Adhere to marketing budget guidelines as established by management
Become a hospice education resource by conducting in-services in conjunction with clinical staff that promote Capstone Hospice services to physicians, civic groups, churches, nursing homes and similar groups
Meet with patients or their family members within care facilities or private residences
Ensure compliance with state and federal regulations.
Report activity using required technology daily (email, Outlook, CRM, text, etc.)
Productively use pre- and post-call planning, in-call information gathering and weekly sales meetings to achieve a high degree of account management efficiency and effectiveness.
Always be ready to share a positioning statement that explains the unique benefits for specific individuals, practices and i6stitutions of working with Capstone Hospice
Clearly define intention to gain a referral to each account from their very first call.
Attend staff meetings, IDG and other meetings as assigned and appropriate.
Participate in the orientation program as assigned.
Adhere to all Hospice policies.
Assume responsibility for own personal and professional development and maintenance of skills in sales and marketing.
Exhibit hospice philosophy in all job-related roles.
Other duties as assigned by Administrator/Director of Business Development.
HAS FUN!