Hospice CNA Scheduler

Capstone Hospice•Peachtree Corners, GA

16d•Onsite

About The Position

Picture yourself happy at work, surrounded by teams and people who are like family. At Capstone Hospice, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during this most crucial time in their life. We live a simple mission; to bring peace and comfort to those we serve. Capstone Hospice is privately owned and services the Metro Atlanta community. As a growing company we strive to maintain an employee-centric hospice company. Our belief is simple; Inspired, proud and pleased employees will deliver a level of customer satisfaction that consistently exceeds expectations. We realize that timely and accurate responsiveness is of the highest importance. Our company structure lends itself to a flexible, prompt and efficient response from our staff. The needs of our patients are our utmost priority. Check us out online at www.capstonehospice.com As the CNA Scheduler you will act as the liaison between the Patient Care Manager and the RN Case Manager on staffing needs and CNA patient care. This position will require communication, organization, detail with a sense of urgency as you schedule personal care for patients, communicate schedule as needed and provide administrative support to the patient care team to provide quality patient care. This position is the first level "go to person" for the CNA team. The Capstone Hospice dedicated CNA team is responsible for providing quality care and support to our patients who are in the final stages of their life while providing understanding and emotional support to the families. The CNA is responsible for providing the care and assistance to patients in their private homes and Assisted Living Facility (ALF) by following the direction of the IDG care plan under the direction of the RN. The CNA Scheduler will work in the office with the expectations of working Monday - Friday, 8:00am-5:00pm in the Capstone office located in Peachtree Corners. This position will report to the CNA Supervisor.

Requirements

Candidates must meet the following qualifications to be eligible:
High school diploma or GED.
Proven experience in an administrative, leadership, supervisory or lead position.
Competent in Microsoft Products to include Excel, Word, and Teams.
Experience using an electronic medical system, prefer Wellsky/Consolo.
To be successful in this role, candidates should possess the following skills, knowledge and abilities.
Ability to work independently.
Ability to make accurate, and at times quick judgement.
Demonstrate kindness, compassion, and integrity at all times.
Ability to make decisions and act in the patient's best interest.
Ability to handle multiple priorities.
Possess written and verbal skills for effective communication and documentation.

Nice To Haves

Experience as a CNA or understanding of the hospice aide requirements, is a plus.

Responsibilities

Act as the first level, “go to person” for the CNA team.
Creates, coordinates, reports, posts, and manages all functions related to CNA schedules according to patient’s plan of care.
Coordinate vacation time off requests to ensure appropriate coverage.
Secure call out coverage, maintain accurate attendance records and notify management of attendance related issues.
Communicate with facility and team of changes to CNA visits.
Ensure direct care staff documentation is completed accurately and timely.
Prioritize tasks to ensure optimum services to patients/families’ requests and needs change.
Communicate in a courteous and respectful fashion.
Assist in creating a culture of superior customer service.
Bi-weekly payroll reporting to include reviewing time reporting in Wellsky and reporting via Excel file.
Completes in the annual review process.