Hospice Clinical Team Manager (RN, Nurse Manager) - HomeCare

Hartford HealthCare•Southington, CT

32d

About The Position

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Hospice Clinical Team Manager. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients' families. Clinical Supervisor- Hospice Supervises the program to ensure that a high quality, cost-effective service is delivered by the department and that is in keeping with Hartford HealthCare at Home's strategic plan as well as the Program's goals and objectives. Provides direct patient care that is specific to each patient's needs, including those needs that are age specific. In general, most of the time will be spent in the following activities:

Requirements

Licensure: A registered nurse with a license to practice in the State of Connecticut
Education: A Diploma in nursing.
Basic keyboarding skills and ability to manage electronic calendar and email system.

Nice To Haves

Bachelors Degree in nursing preferred
Hospice experience with OASIS and case management certification preferred.

Responsibilities

Provides staff guidance in making clinical and case management decisions focused on clinical excellence for end of life care and symptom management. Directs staff in the Medicare Hospice Benefit guidelines
Assures the development of personnel qualifications and policies
Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan
Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes
Accountable for team performance in achieving desired clinical and operational performance measures
Utilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance.
Assures that clinical and functional outcomes are achieved at the highest level possible
Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions
Oversees the daily patient assignments for clinical staff based on client needs and staff competency to maintain team productivity standards; LEAN Daily Management process (Visual Boards)
Coordinates referrals and ensures timeliness of SOCs and timeliness of adjunct service delivery
Ensures that patient needs are continually assessed
Ensures that an individualized plan of care is developed, implemented and updated as needed for all patients.
Ensures coordination of patient care, including communication with all physicians involved in the plan of care
Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas
Hires, trains, coaches and evaluates staff. This role is also responsible for completion of personnel evaluations according to agency timelines.
Reviews and analyzes team and patient metrics to consistent with agency initiatives.
Participates in preceptor programs
Anticipates customer needs and responds quickly, accurately and pleasantly
Participates in preceptor programs and student education regarding hospice and palliative care end of life issues