Hospice Clinical Liaison

Eden Health•Spokane, WA

About The Position

Support our business development efforts. This position is focused on census growth, brand recognition and reputation in our service areas for our Home Health and Hospice service lines. Responsible for maintaining relationships with referral sources including, but not limited to hospitals, long term care facilities, rehabilitation centers, and physician practices. Works closely with agency sales representatives to guarantee effective communication and transition of referrals. Efficiently processes referrals per agency and referring provider policies. Explains Eden Health’s program to patients, family members, and other referral sources in an accurate, complete, and thorough manner. Works closely with agency staff to guarantee all patients experience a safe transition to home. Provides accurate and timely documentation of all marketing activities back to the agency as requested. Follows-up on referrals for evaluation and/or admission to Eden Health program. Attends and participates in in-services, staff meetings, and case conferences. Completes all documentation in an accurate, timely, and legible manner. Obtains outstanding orders or documentation as requested by agency. Ability to communicate effectively with patients, coworkers, and other healthcare professionals. Participate in the development and implementation of processes in accordance with agency’s evolving goals. Meet and/or exceed home health and hospice referral and admission goals.

Requirements

High school diploma or equivalent required
General clerical, data entry and excellent organizational skills
Able to communicate effectively in English verbally and in writing
Working knowledge of computer software programs
Valid driver’s license and reliable transportation
Able to pass criminal background check and national sex offender clearance
Must be able to physically navigate through community for entire shift. This is not an in-office administrative sales position.

Nice To Haves

Clinical background preferred
Healthcare marketing experience in home health and/or hospice industry, DME, medical supplies outside sales, pharmaceutical sales, and/or other industries which may call on contacts at SNF, Hospitals, Dr. Offices, ALFs and more
B.S. Degree in Marketing, Sales, Business or Health Care preferred

Responsibilities

Maintaining relationships with referral sources including, but not limited to hospitals, long term care facilities, rehabilitation centers, and physician practices.
Works closely with agency sales representatives to guarantee effective communication and transition of referrals.
Efficiently processes referrals per agency and referring provider policies.
Explains Eden Health’s program to patients, family members, and other referral sources in an accurate, complete, and thorough manner.
Works closely with agency staff to guarantee all patients experience a safe transition to home.
Provides accurate and timely documentation of all marketing activities back to the agency as requested.
Follows-up on referrals for evaluation and/or admission to Eden Health program.
Attends and participates in in-services, staff meetings, and case conferences.
Completes all documentation in an accurate, timely, and legible manner.
Obtains outstanding orders or documentation as requested by agency.
Ability to communicate effectively with patients, coworkers, and other healthcare professionals.
Participate in the development and implementation of processes in accordance with agency’s evolving goals.
Meet and/or exceed home health and hospice referral and admission goals.