Hospice Admission Coordinator

Heartland Hospice•Springfield, IL

About The Position

As an Admission Coordinator, you’ll play a key role in helping patients and families access compassionate hospice care when they need it most. This position manages the full admissions process, collaborating with referral sources, physicians, case managers, and families to ensure each patient’s transition to hospice care is handled with urgency, accuracy, and empathy. You will communicate by phone and in the field, coordinating services, verifying insurance, and ensuring documentation compliance—all while supporting the mission to provide high-quality, patient-centered care. At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Requirements

High school diploma or equivalent required.
Strong organizational, communication, and customer service skills.

Nice To Haves

Experience in healthcare admissions, hospice, or medical office administration preferred.
LPN/LVN certification or Bachelor’s degree in business, social work, psychology, or nursing preferred.
Knowledge of hospice services, Medicare guidelines, and community resources beneficial.
A compassionate, professional approach to supporting patients and families during life’s most meaningful moments.
The ability to balance multiple priorities and coordinate effectively across clinical and administrative teams.
A commitment to service excellence and the mission of hospice care.

Responsibilities

Serve as the primary contact for new referrals and coordinate all aspects of patient admission within the company’s 3-hour standard.
Communicate promptly with patients, families, referral sources, and internal clinical staff to ensure a seamless admission experience.
Obtain and verify insurance information, complete payer source verification, and assist billing staff to ensure accurate and timely reimbursement.
Participate in daily team meetings, marketing initiatives, and community education events to strengthen relationships with referral sources.
Maintain accurate admission and referral data in the company’s information system.
Ensure compliance with all federal, state, and Medicare regulations, as well as company policies and procedures.
Support after-hours and weekend admissions, as needed, to meet patient and family needs.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)