Hospice Admission Coordinator

Gentiva Hospice•Orlando, FL

About The Position

Expand Access. Coordinate Care. Make Every Moment Count. As an Admission Coordinator, you’ll play a key role in helping patients and families access compassionate hospice care when they need it most. This position manages the full admissions process, collaborating with referral sources, physicians, case managers, and families to ensure each patient’s transition to hospice care is handled with urgency, accuracy, and empathy. You will communicate by phone and in the field, coordinating services, verifying insurance, and ensuring documentation compliance—all while supporting the mission to provide high-quality, patient-centered care.

Requirements

High school diploma or equivalent required.
Experience in healthcare admissions, hospice, or medical office administration preferred.
Strong organizational, communication, and customer service skills.
Knowledge of hospice services, Medicare guidelines, and community resources beneficial.

Nice To Haves

LPN/LVN certification or Bachelor’s degree in business, social work, psychology, or nursing preferred.

Responsibilities

Serve as the primary contact for new referrals and coordinate all aspects of patient admission within the company’s 3-hour standard.
Communicate promptly with patients, families, referral sources, and internal clinical staff to ensure a seamless admission experience.
Obtain and verify insurance information, complete payer source verification, and assist billing staff to ensure accurate and timely reimbursement.
Participate in daily team meetings, marketing initiatives, and community education events to strengthen relationships with referral sources.
Maintain accurate admission and referral data in the company’s information system.
Ensure compliance with all federal, state, and Medicare regulations, as well as company policies and procedures.
Support after-hours and weekend admissions, as needed, to meet patient and family needs.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)