Horticulture Inside Customer Care Associate

Bruce Co • Verona, WI

10d

About The Position

The Horticulture Inside Customer Care Associate plays a vital role in delivering exceptional service and support to customers within the agriculture and horticulture industry. This position focuses on managing customer inquiries, processing orders, and providing product information to ensure customer satisfaction and retention. The associate acts as a liaison between customers and internal teams, facilitating smooth communication and timely resolution of issues. By understanding horticultural products and services, the associate helps customers make informed decisions that meet their specific needs. Ultimately, this role contributes to the company’s reputation for reliability and expertise in the agriculture sector.

Requirements

• The required communication skills enable the associate to clearly and empathetically interact with customers, ensuring their needs are understood and addressed.
• Proficiency with CRM and office software supports efficient management of customer data and order processing.
• Knowledge of horticulture enhances the associate’s ability to provide accurate product recommendations and technical information.
• Time management and multitasking skills are essential for handling multiple customer requests and coordinating with internal teams simultaneously.

Nice To Haves

• Associate degree or higher in agriculture, horticulture, business, or a related field.
• Familiarity with horticultural products, plant care, and agricultural practices.
• Experience using specialized agricultural or horticultural software tools.
• Demonstrated problem-solving skills and ability to handle complex customer inquiries.
• Bilingual abilities, especially in Spanish, to support a diverse customer base.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Assist customers with product selection, order placement, and tracking to ensure accurate and timely fulfillment.
• Maintain detailed records of customer interactions, orders, and feedback in the company’s CRM system.
• Collaborate with sales, logistics, and horticultural experts to resolve customer issues and provide accurate product information.
• Identify opportunities to improve customer experience and communicate insights to management for continuous service enhancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree