HOPE NAVIGATOR I - 50201104

State of Florida • FL

78d • $52,581

About The Position

The Hope Navigator is responsible for assisting customers navigate through self-identified barriers that are preventing them from reaching self-sufficiency. The Hope Navigator will assist customers by connecting them to care partners that can provide services to aid them in working through those barriers becoming self-sufficient. The duties for this position include but are not limited to: Conducts an extensive customer centered assessment to identify barriers preventing self-sufficiency. Provides the customers with referrals to partners that can assist the customer with services to meet their needs. Completes customer referrals to community resources based on the needs assessment, identified barriers and goals set in the care plan. Assists veterans with identifying and engaging in community support, as well as discuss and make referrals for immediate service needs. Assists veterans in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support veterans and family members as needed. Maintains frequent communication with customers, reassess needs, and completes additional referrals and updates to the care plan if needed. Assists the customer in navigating through programs and services available according to their needs and goals. Identifies and maintains a working knowledge of available community resources to meet the individual needs of each veteran and ensure the connection of veterans to relevant community resources and support. Documents all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely. Provides follow-up and monitors connections to service delivery. Prepares correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications. Actively participate in ongoing cross-program training and team meetings. Building and maintaining relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners. Participates in meetings, committees, and community activities as needed. Perform special assignments and other related duties as needed.

Requirements

• Must be a current employee of the Florida Department of Veterans' Affairs.
• Must have the ability and willingness to always deal effectively and professionally with diverse individuals.
• A bachelor’s degree from an accredited college or university. Direct experience may substitute for the degree requirement on a year for year basis.
• 3-5 years experience working with veterans in a helping role.
• Proficiency in Microsoft Office Suite: Word, Excel, and Outlook.
• Proficiency in web-based applications and specialized internet research.
• Excellent customer service skills.
• Excellent interpersonal skills: ability to work effectively with others.
• Excellent written and verbal communication skills to include public speaking.
• Strong organization skills and ability to multi-task.
• Have a valid driver's license.
• Successful completion of the due diligence process, to include but not limited to, a Level II background check and drug screen.

Nice To Haves

• Candidate served as a member of the Armed Forces of the United States and separated from such service with an honorable discharge. A DD-214-member copy 4 or comparable document must be provided to receive preference.
• Provide a cover letter.

Responsibilities

• Conducts an extensive customer centered assessment to identify barriers preventing self-sufficiency.
• Provides the customers with referrals to partners that can assist the customer with services to meet their needs.
• Completes customer referrals to community resources based on the needs assessment, identified barriers and goals set in the care plan.
• Assists veterans with identifying and engaging in community support, as well as discuss and make referrals for immediate service needs.
• Assists veterans in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support veterans and family members as needed.
• Maintains frequent communication with customers, reassess needs, and completes additional referrals and updates to the care plan if needed.
• Assists the customer in navigating through programs and services available according to their needs and goals.
• Identifies and maintains a working knowledge of available community resources to meet the individual needs of each veteran and ensure the connection of veterans to relevant community resources and support.
• Documents all pertinent information and ensures that all appropriate forms, such as, but not limited to, the assessment and care plan are completed and uploaded into the program data tracking system accurately and timely.
• Provides follow-up and monitors connections to service delivery.
• Prepares correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
• Actively participate in ongoing cross-program training and team meetings.
• Building and maintaining relationships with respect, trust, sensitivity and confidentiality to customers, coworkers and community stakeholders and partners.
• Participates in meetings, committees, and community activities as needed.
• Perform special assignments and other related duties as needed.

Benefits

• Excellent retirement package and optional deferred compensation plan.
• Health, vision, dental, disability, and other supplemental insurance are available at reasonable premium rates.
• Paid vacation and sick leave.
• Nine (9) paid holidays and one personal day.
• Tuition waiver available for State Universities and Community Colleges (up to 6 credits per semester).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees