Honda Technician

CLONINGER AUTOMOTIVE•Salisbury, NC

5d•$20 - $25•Onsite

About The Position

Provides automotive services by performing inspections, repairs, maintenance, and installations efficiently, safely and according to quality and time standards. Complies with dealership’s safety and environmental programs and practices. Automotive services may include, but are not limited to diagnostics and repairs of drivability, suspension, alignment, steering, heating and air conditioning, basic and ABS brakes and exhaust systems.

Requirements

Skills required to perform principal/additional duties and responsibilities:
Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details. This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter”, consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions. This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.
Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems. This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.
Understanding and Using Business Knowledge focuses on applying technical knowledge, updating necessary training and certifications, and using knowledge of dealership operations. This includes the ability to apply the appropriate technical knowledge necessary to complete automotive repairs and services. This involves understanding and applying appropriate technical knowledge and experience to perform automotive services including maintenance, diagnosis and repair, and installation effectively using dealership resources, such as tools, electronic and driveability equipment, to perform the job. Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.
High School degree or equivalent preferred
Other certifications or licenses as required by state law
Driver’s license
Tools required to perform repairs and services
Moving about the dealership to complete auto service and repair
Using hand and/or power tools and equipment consistent with industry standards
Using computer to look up information
Standing for 6 to 8 hours in a shift
Bending, stretching, lifting, reaching, and climbing
Utilizing physical and manual dexterity
Lifting up to 70 lbs.
Noise
Vibration
Paint
Dust
Exhaust fumes
Other hazardous and non-hazardous materials
Use video display monitor

Nice To Haves

ASE certification preferred in one or more of the following areas:
Electrical or Electronic Systems
Brakes
Heating and Air Conditioning
Suspension and Steering
Manual Drive Train and Axles
Automatic Transmission and Transaxle
Engine Performance
Engine Repair

Responsibilities

Promotes dealership by presenting professional image, positive attitude, and clean work area.
Road tests vehicles to ensure repairs are completed properly.
Suggests additional work that is needed to the Service Advisor or Shop Foreman so the customer may be notified.
Completes service and repair assignments correctly, to pass quality inspections or test drives.
Collects all necessary information before requesting parts (e.g., model year, etc.).
Maintains sufficient personally-owned tools; keeps tools in good working order.
Notifies shop foreman and service advisor if delays are expected.
Maintains cleanliness of the customer's vehicle.
Submits all claims promptly.
Promotes a productive working relationship with others.
Actively listens to concerns; takes action to respond to others’ needs.
Speaks clearly, concisely, and effectively.
Provides clear and legible record of service completed for both customer and dealership use.
Has an approachable style; fosters open communication through active listening.
Assists Service Advisors, if necessary, to explain completed repairs to a customer.
Assists other technicians when needed.
Effectively handles and implements changes in Service Department.
Listens to and supports new ideas and approaches; adapts to change quickly.
Maintains composure when faced with multiple demands.
Meets or exceeds flat rate time allowances.
Successfully performs overlapping tasks.
Prioritizes work to meet demands and customer needs.
Makes decisions regarding repair options; asks for assistance as necessary.
Completes repair orders within specified time frame and alerts appropriate personnel if delayed.
Takes necessary steps to minimize time spent waiting for parts.
Coordinates with Parts Department to ensure parts are available to complete repair.
Performs preventive maintenance, cleaning, and repairs on dealership tools and equipment; ensures facility is clean and organized at all times.
Performs factory warranty repairs according to established procedures.
Follows all hazardous waste and OSHA safety regulations and company policies.
Utilizes technical assistance (e.g., Technical Support Systems Guide, Hotlines, SBDS, other.)
Stays up-to-date on the latest technical services through training, bulletins, campaigns, etc.
Acquires necessary training as required.
Reviews and evaluates service write-up to determine if additional information is necessary and what type of diagnosis is needed.
Uses computer to look up part availability and repair orders.
Uses manuals including diagrams as necessary to complete the repair order.
Properly disposes of used parts and returns unused parts to the parts counterperson.
Completes time ticket correctly.
Uses diagnostic procedure to identify the symptoms of the problem, the conditions under which they occur, the OASIS symptom codes that are appropriate for the symptoms listed as well as how often the symptoms occur.
Follows safety rules and regulations.
Completes warranty repair orders according to policy.
Returns special tools and reference materials to their designated locations.
Responsible for other duties as assigned and/or required by business need.