Honda Service Assistant

Hendrick•Bradenton, FL

About The Position

Join our dynamic automotive team as a Service Assistant. This is an integral role that will have you at the forefront of our customer service operations. You will be instrumental in first impressions, greeting guests, and ensuring a seamless transition for customers looking to exchange their vehicles in the service department. Your passion for customer service and love for cars will help drive our Honda vehicle exchange program to new heights!

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
GED or High School Diploma
Automotive work experience
up to 3 years work experience
Previous experience in automotive or customer service industries desired.
Basic knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid Driver’s License
Intermediate skills in Microsoft Office products.
Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Responsibilities

Facilitate communication between the dealership sales and service departments to expedite the exchange process and enhance the customer experience.
Greets customers in the service drive area and assists them with the process of checking vehicle in for service.
Assists Service Advisor by working with customer and technician to identify required maintenance.
Assist the sales and service teams to ensure seamless transition from old vehicle to new purchase.
Maintain accurate records of vehicle exchanges and inventory.
May advise customers on necessary and recommended services.
May offer additional services and repairs to customers.
Assists with moving vehicles.
Assists customers with reviewing documentation, processing payment, and returning keys for completed services.
Schedules appointments with customer.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.