Homewood Suites by Hilton/Cleveland-Beachwood Guest Service Representative Full time

Buffalo Lodging Associates • Beachwood, OH

102d

About The Position

We are currently looking for Guest Services Representative to join our Front Desk Team! Our 125 all suite Homewood Suites - Beachwood, is located near shopping and dining, off I-271, a short walk from dining options. We offer our guests our free five-mile shuttle covering shopping at Pinecrest, Beachwood Place Mall, Legacy Village. The Homewood Suites by Hilton in Beachwood is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Requirements

• Customer Service experience, in a hotel setting preferred.
• Hilton hotel experience highly desirable.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver's license and acceptable driving history subject to company approval.

Responsibilities

• Greeting guests and completing the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handling cash, credit card information and goods at the property.
• Identifying the needs of each guest and providing relevant information regarding the hotel services and amenities to create an accommodating environment for all.
• Responding to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputting all information into the hotel management system.
• Updating and canceling reservations in the system as requested by the guest.
• Dressing in professional attire.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

What This Job Offers

• Industry: Real Estate
• Education Level: High school or GED