Homeownership Housing Counselor

Benjamin Rose•Cleveland, OH

72d

About The Position

Position Summary: Assesses individuals’ and families’ housing needs, facilitates goal setting and provides coaching and counseling designed to aid in financial wellness and housing stability. Assists in facilitating virtual and in-person housing workshops. Identifies and assesses clients’ needs for other Benjamin Rose wraparound services and facilitates the referral process to these services. Essential Duties and Responsibilities The following description is a general representation of the key duties and responsibilities of the position.

Requirements

Bachelor’s degree preferred; high school diploma and relevant work experience are required.
HUD Counselor Certification preferred; must certify with HUD within 12 months of employment.
Education or experience in housing counseling with an emphasis on homeownership.
Public speaking required.
Excellent attention to detail, personal organization, and time management.
Effective communication skills, both orally and in writing with demonstrated ability to communicate with diverse populations.
Proficiency with Microsoft Office (Word, Excel, Power Point).
Experience with the Salesforce client resource management system or other HUD-approved CRMs is desirable.
Must excel at working independently, and as part of a larger, coordinated team effort.
Must have outstanding customer service skills, patience, follow-up and follow through.

Responsibilities

Provides counseling and coaching to individuals and families to help them understand and improve credit, establish a budget, reduce debt and create an action plan that will help existing and potential homebuyers meet the requirements necessary for stable and sustainable homeownership.
Counsels and provides coaching to older adults and their families/caregivers to help them understand their housing options; creates action plans that will help older adults transition to safe, affordable and sustainable homeownership.
Mediates workout options between homeowners, the servicer or lender of the mortgage, and real estate professionals to help homeowners keep their homes, execute a deed in lieu of foreclosure or enable clients to short sell their homes.
Facilitates and presents virtual and in-person homeownership workshops.
Provides regular and timely updates to clients on program requirements and goal progress.
Participates on existing and regularly scheduled internal and external housing collaborations and committees
Inputs client data points into Client Resource Management (CRM) systems; Creates and provides monthly reports on client outputs and outcomes to the Homeownership Manager.
Speaks and presents at community outreach events, seminars, and meetings to promote Benjamin Rose housing programs and services.
Maintains all necessary certifications and program training requirements.
Assists Homeownership Manager on special projects, data reporting and process and program implementation.
Performs other duties as assigned.