Homeowner Support Specialist (On-Site)

Servicing•Coppell, TX

1d•Onsite

About The Position

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. POSITION SUMMARY The Loss Mitigation Specialist role is split into two groups who are responsible for establishing contact, communicating, and negotiating with borrowers, investors, and real estate agents, via verbal and written means, to resolve at-risk mortgages. In addition, the Loss Mitigation Specialist will review, counter, and approve loss mitigation deals within their delegated authority.

Requirements

High school diploma or equivalent, required.
2-4 years’ experience in mortgage loan processing, Loss Mitigation, Collections, or related mortgage servicing experience.
Ability to obtain and maintain ongoing Mortgage Loan Originator License.
Proficient in Microsoft Word and Excel.
Excellence in consulting and advising customers via telephone and written communication.
Understanding of debt collections in any stage of delinquency.
Portfolio management, strong organizational skills, and attention to detail.
Comfortable talking on the phone for extended periods
Okay with sitting for extended periods of time
Comfortable working on a computer for extended period of time, including typing and viewing a screen.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Bachelor’s degree, preferred.
Collections, Foreclosure, Bankruptcy and Real Estate Owned (REO) experience preferred.

Responsibilities

Handles multiple mortgage products that are 60+ days delinquent, as governed by investor, departmental and legal guidelines.
Handles inbound and outbound calls supporting homeowner questions and helping homeowners to become engaged in loss mitigation workout assistance.
Keeps servicing files up to date so borrowers can receive the best assistance, and so that the company has knowledge of the borrower’s situation and the condition of the collateral.
Minimizes loss due to foreclosure through the use of loss mitigation options, such as pre-foreclosure sales, loan modifications and repayment plans.
Reviewing, analyzing, and underwriting routine individual consumer reports.
Analyzing and understanding credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, Homeowners Association (HOA) documents and other supporting documentation to verify customer financial and property data.
Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property.
Makes calls to borrowers, borrowers’ authorized representatives, and brokers.
Analyzes financial statements, tax returns, credit reports, and the value of the collateral in order to determine and recommend the most feasible and appropriate workout to the customer.
Addresses any borrower questions or concerns.
Handles escalated files appropriately by providing an articulate and complete response.
Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
Certifies that all required actions have taken place prior to completing a foreclosure sale.
Ensures compliance with company policies and procedures.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave
Pet insurance
Adoption Assistance
Tuition reimbursement
Employee Loan Program
The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions