Homeowner Services
WILLIAM DOUGLAS MANAGEMENT LLC•Charlotte, NC
10d•Onsite
About The Position
William Douglas Management is a fast-growing association management company, located in Charlotte, NC. We are seeking a highly motivated individual who can multi-task across different communication platforms and who has a passion for customer success to join our Homeowner Services team!
Requirements
- At least 2 years of customer service experience
- Previous experience in a fast-paced call center environment or similar role
- Excellent written and verbal communication skills at all levels of the organization
- Resilient and positive attitude while handling many difficult interactions with homeowners
- Fast learner that can adapt to complex situations, to best serve the homeowner
- Proficient in Microsoft Office, including Word, Excel, and Outlook
Nice To Haves
- Associates degree or above is preferred
Responsibilities
- Provide a high level of customer service with courtesy and professionalism
- Communicate effectively with homeowners via phone, email, or chat
- Assist homeowners on their account balances and account inquiries
- Acting as a liaison between community managers and homeowners
- Perform other duties as requested
Benefits
- We offer a competitive salary and benefits!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
