HomeOps Administrative Coordinator

Del Mar Vacations•Orleans, MA

20h•Onsite

About The Position

The HomeOps Administrative Coordinator will own the administrative, scheduling, and coordination functions that keep Home Operations running smoothly across every Del Mar property. This role involves building and maintaining daily, weekly, and monthly schedules for cleaning, laundry, staging, and special projects, as well as efficiently routing teams and adapting to real-time changes. Key responsibilities also include managing back-office operations such as supply purchasing, tracking inventory, maintaining process documentation, and overseeing the department budget, including vendor spending, labor hours, and payroll processing. The coordinator will act as a central communication hub, fielding calls and messages to ensure quick resolution of guest and property issues. Additionally, the role supports recruitment and onboarding for HomeOps roles, manages team engagement and training, tracks performance metrics, evolves quality control processes, and assists with home onboarding and staging projects. Del Mar Vacations is a Veteran-owned and operated, full-service vacation rental company on Cape Cod, specializing in providing 5-star experiences. The company fosters a hospitality and service-first culture, valuing passionate, smart, and engaged individuals focused on superior problem-solving and outstanding customer service. The ideal candidate will enjoy working in a small, tight-knit, high-energy, and supportive team, be intellectually curious, comfortable with ambiguity, possess a positive outlook, and be able to pivot quickly.

Requirements

Legendary organizational skills and the ability to manage multiple priorities simultaneously without dropping the ball.
Strong interpersonal and communication skills — clear and friendly across in-person, phone, Slack, and email.
Tech-savvy: comfortable in Google Suite, able to learn HubSpot and Zuper quickly, and open to leveraging AI tools to work smarter.
Physically able to lift 50 lbs (furniture boxes happen) and follow assembly instructions.
Basic understanding of home systems (thermostats, breaker switches, and common quick-fix solutions).

Nice To Haves

Hospitality, facilities, or property management experience.
Knowledge of Cape Cod geography for efficient team routing.
English and Portuguese fluency.
Payroll processing experience.
Love for interior design or staging.

Responsibilities

Own the administrative, scheduling, and coordination functions that keep Home Operations running smoothly across every Del Mar property.
Build and maintain daily, weekly, and monthly schedules for cleaning, laundry, staging, and special projects.
Route teams efficiently and pivot fast for guest issues, last-minute bookings, or weather changes.
Manage supply purchasing and upload every receipt.
Track trailer locations, equipment, and inventory levels.
Own core process documentation — update, train, repeat.
Manage the department budget by tracking vendor spending, labor hours, and supply costs.
Upload contractor hours and manage payroll processing for HomeOps and related contractors.
Maintain vendor relationships for supplies and materials.
Field calls and Slack messages from cleaners, exterior ops, service techs, and guest services — get the right information to the right person, fast.
Translate real-time guest or property issues into actionable tickets with clear instructions.
Support recruiting and onboarding efforts for all HomeOps roles — seasonal and core — ensuring every hire is a great culture fit.
Send monthly newsletters to keep the team engaged and informed.
Schedule and track training sessions so everyone consistently meets the Del Mar standard.
Track performance metrics and evolve quality control processes to improve home readiness.
Support home onboarding by documenting and organizing property information for new listings.
Assist in staging and furnishing projects to meet Del Mar’s brand standards.
Quote and estimate value-add services for homeowners and guests.
Ensure follow-up on negative reviews with concrete actions to improve guest satisfaction.
Plan quarterly team-building events and contribute to company-wide celebrations.