Homelessness Program Manager
About The Position
Under general supervision, the Homelessness Program Manager plays an integral part in supporting the implementation of city’s homelessness strategy. This position provides specialized program management related to contracts, budget and financial tracking, and program data and performance reporting for homelessness initiatives. This position provides accurate contract administration, monitors expenditures and funding alignment, and maintains reliable program data. This position is responsible for developing and maintaining reports and documentation, reviewing invoices and payment requests, and supporting compliance with contractual and funding requirements. In addition, this position works closely with internal city departments to support effective program implementation by identifying data trends, potential risks, and technical issues related to contracts, budgets or performance reporting, and by providing analysis and information to inform policy decisions.
Requirements
- Ability to demonstrate strong analytical abilities
- Ability to demonstrate strong commitment and desire to deliver the highest quality services to the Boulder community with a commitment to diversity.
- Ability to initiate problem resolution and decision making within scope of job responsibilities within an outcome orientation.
- Ability to manage multiple projects and tasks and to effectively organize projects.
- Ability to work in a team-oriented environment.
- Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
- Knowledge of human services, Continuum of Care, homelessness responses, and non-profit systems and services.
- Skill in community collaboration.
- Skill in developing project work plans and managing deadlines.
- Skill in effectively working with people at all levels of the organization and a diverse community.
- Skill in managing processes for successful outcomes to meet benchmarks and deadlines.
- Skill in negotiation and facilitation and the ability to organize and direct community advisory groups.
- Skill in process management.
- Skill in project management, planning and organization.
- Skill in strategic planning and critical thinking.
- Skill in using technology and software, including Microsoft Office suite, and ability to learn new technology and databases.
- Skill in verbal and written communication.
- Have and maintain acceptable background information, including criminal conviction history.
- Bachelor's degree in Public Administration, Public Policy, Public Health, Human Services, Social Work, Planning, or related field; or equivalent of eight (8) years related experience may substitute for the education requirement only.
- Three (3) years of progressively responsible experience directly related to the duties and responsibilities specified working with nonprofit, government, or other complex organization
Nice To Haves
- Ability to demonstrate experience in homelessness policy and programs.
- Master's degree in related field; or equivalent of twelve (12) years related experience may substitute for the education requirement only.
Responsibilities
- Develops response plans for emerging community issues related to unsheltered homelessness, as part of the homelessness team, and coordinates programming between local sheltering resources.
- Acts as contract manager for contracts under the purview of the Adult Homelessness division and manages procurement processes for shelter and outreach funding including negotiation and RFP processes. This includes monitoring all contracts for compliance, including both desktop and onsite monitoring in collaboration with the Finance and Compliance divisions and managing the legal review processes for all contracts and amendments.
- Supports shelter and service provider relationships through evaluation of data collection efforts and cross-program analysis, creation of program enhancements and contract management.
- Reviews all payment requests for accuracy, funding availability, and eligibility under the contract or granting requirements, submits approved requests for payment, works with Finance to create draw requests for grant funding and other financial reporting concerns.
- Works with the Homelessness Policy Advisor to connect outreach and housing efforts, including participation in regional homelessness response meetings, including Housing Exits-Providers, and Policy Implementation Team meetings.
- Works with the Homelessness Policy Advisor to develop an annual work plan and ensures implementation.
- Supports data collection, analysis, and reporting related to outcome tracking for the city’s homelessness strategy, public dashboards, daily bed utilization analysis and other outcome measurement/reporting.
- Manages the Point in Time Count processes, including coordination with regional and county efforts, data collection, and planning of search teams and processes.
- Coordinates, as part of the Homelessness Team, the setup of any Council-approved extreme weather sheltering, acts as a shelter manager in the event of extreme weather conditions, and provides input toward any after-event plan revisions.
- Serves on various other city and community committees and work groups.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
