Homeless Outreach Team Case Manager

LIFEMOVES•San Mateo, CA

7d•$26 - $39•Onsite

About The Position

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach. POSITION PURPOSE LifeMoves’ Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The HOT Case Manager supports unsheltered individuals in accessing housing, healthcare, and other vital resources. Through direct outreach and intensive case management, they build trust, set client-centered goals, and provide flexible, trauma-informed support. Reporting to the Program Director, the CM meets clients where they are and helps guide them toward stability and self-sufficiency, while also engaging with the broader community through education and advocacy. Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

Requirements

Works effectively with individuals from diverse backgrounds with compassion and non-judgment.
Demonstrates understanding of and commitment to diversity, equity, inclusion, and belonging practices.
Welcomes all clients and visitors with kindness, respect, and professionalism.
Remains calm and supportive under pressure and applies de-escalation techniques when needed.
Open to feedback and continuous learning in trauma-informed care, crisis support, and harm reduction.
Collaborates well with teams while managing individual responsibilities effectively.
Produces clear, unbiased, and professional written and verbal communication.
Manages multiple tasks efficiently, showing initiative and attention to detail.
Proficient with email, Microsoft Office, and database systems for case management and reporting.
Actively advocates for client access to benefits, services, and fair treatment.
Identifies and connects clients to housing, employment, healthcare, and community resources.
Builds partnerships with external agencies and demonstrates specialized knowledge in outreach.
A valid CA. driver’s license and reliable transportation are required.
Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Responsibilities

Develop, implement, and update individualized case plans addressing housing, employment, benefits, health, and overall well-being.
Support clients with housing searches, employment prep, benefits access, life skills, resumes, cover letters, and resource navigation.
Assist clients with enrollment in benefit programs such as General Assistance, CalFresh, and Cash Assistance for Immigrants.
Coordinate with healthcare providers and support clients with scheduling, transportation, and accompaniment to appointments.
Facilitate client-centered groups, workshops, and educational sessions to build skills and confidence.
Serve as a liaison with community partners and public agencies to connect clients to resources and educate the community on trauma-informed care.
Mediate and resolve conflicts between clients and landlords, employers, or agencies, advocating for clients’ rights and reducing stigma.
Maintain accurate client records, case notes, and program data using HMIS and internal systems, ensuring confidentiality.
Track client progress, program outcomes, housing placements, employment achievements, and community partnerships.
Provide crisis intervention and make referrals to appropriate services when needed.
Participate in case conferences, trainings, and supervision to strengthen skills, including mandatory first 90-day and ongoing Relias trainings.
Attend continuing education opportunities, remain flexible for evenings/weekends, and assist with additional duties as assigned.
Conduct outreach to unhoused clients at encampments or other locations, responding to dispatch or partner requests.
Provide basic needs support during outreach, such as snack packs and hygiene products, and assist individuals/families seeking shelter or housing.