Homeless Outreach Specialist

Interfaith Community Services INC-posted 22 days ago

$23 - $25/Yr

Full-time • Entry Level

Onsite • Escondido, CA

101-250 employees

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In the Homeless Outreach Specialist role, you’ll provide field-based outreach, short-term crisis intervention, and case management to individuals experiencing homelessness with Substance Use Disorders (SUD) and Serious Mental Illness (SMI). The Homeless Outreach Specialist will provide outreach and short-term case management to the North County region to connect individuals experiencing homelessness to housing, health, and other supportive services. The position will attend and support case conferencing and ensure that clients with ongoing treatment needs are successfully connected with appropriate community-based treatment programs. The position will interact closely with the treatment team of behavioral health clinicians, clients, homeless outreach works, community partners, program leadership and staff.

Conducts outreach and engagement with individuals experiencing homelessness
Identifies, engages and links underserved populations with SUD and behavioral health services
Provides direct services to homeless clients and families, which include: intake, assessment, referrals and case management as well as client advocacy with the goal of supporting self-sufficiency
Outreach teams will employ a regionalized, neighborhood-based model to build collaborative relationships with unhoused individuals as well as community stakeholders
Provides direct services to clients, including short term counseling, crisis intervention, and linkage with longer-term services
Participates in outreach events for the purpose of engagement and client linkage
Participates, when appropriate, in case conferences for clients receiving counseling services
Develops and maintains effective relationships with mental health providers to ensure that clients with ongoing treatment needs are successfully transferred to longer-term services
Maintains accurate records and files and prepares reports as required by funders and agency administration
Enters data into the regional Homeless Management Information Systems (HMIS) client database, the Coordinated Entry System (CES) and/or other electronic data systems as required by funders and Interfaith
Monitors compliance with grant and contract requirements. Makes recommendations to supervisor regarding any program changes needed to meet grant benchmarks
Ensures the confidentiality of client information and health records
Meets regularly with supervisor and participates in agency meetings and staff trainings
Provides trauma-informed and culturally competent client services
Performs additional duties as assigned

Bachelor’s Degree in social services or related field; or equivalent combination of education and experience, required
1+ years of relevant work experience, required
Must have experience and knowledge of working with disenfranchised individuals, families and cultures
Must have excellent written and verbal communication skills
Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
Demonstrated experience working with a collaborative team to drive successful projects to completion
Demonstrated ability to analyze and interpret quantitative information
Advanced knowledge of Windows operating systems as well as Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
Ability to multi-task in an efficient, thorough, and prioritized manner
Ability to work quickly, accurately and independently
Ability to anticipate needs, prioritize work and solve problems
Must be able to perform work both in a climate-controlled office setting
Must have physical ability to walk outdoors in weather conditions year-round; traveling in the community, parking lots, sidewalks, alleyways and within canyons, freeway underpasses, fence lines along canals and behind private property
Must have the physical ability to sit for long periods of time, stand, walk, bend, and kneel on a frequent basis
May be subjected to adverse conditions, including contact with hostile people
Low to moderate exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.)
Low to moderate exposure of unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
Occasionally lifts, carries and balances objects weighing up to 30 pounds
Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
Occasionally is required to perform the safe operation of a vehicle, office equipment and machines, and recognize and abate safety hazards within the workplace
Must be able to communicate verbally and in writing frequently with a wide range of people from divergent socio-economic backgrounds and origins

Experience working with severely mentally ill, medically fragile, and homeless populations, preferred
Bilingual (English/Spanish), preferred

Paid Time Off
Paid Holidays – 13 scheduled
Flexible Work Schedules
Medical, Dental, and Vision Insurance
AD&D / Group Life Insurance
Flexible Spending Accounts – Medical and Dependent Care
Matched 401(k) Retirement Plan
Early Release Days!
Work Anniversary Bonuses
Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
Employee Assistance Plan (EAP)
Home Ownership Assistance Program
Casual Work Environment
Professional Growth and Career Development Opportunities

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