Homeless Outreach Case Manager

Connecticut Harm Reduction Alliance • Hartford, CT

412d • $45,000 - $50,434

About The Position

The Homeless Outreach Case Manager at the Connecticut Harm Reduction Alliance (CTHRA) plays a crucial role in providing outreach and support to individuals experiencing unsheltered homelessness in the Greater Hartford region. This position focuses on assessing individual needs related to housing, advocating for clients, and linking them to essential resources while employing harm reduction strategies. The role requires flexibility in working hours, including evenings and weekends, to effectively engage with the community.

Requirements

• 2+ years of case management experience required, with a preference for experience in street outreach, substance use disorder treatment, harm reduction, and/or behavioral health.
• Strong verbal and written communication skills, with the ability to communicate effectively across all aspects of the organization.
• Computer proficiency and knowledge of Google Suite required; experience with HMIS and Smartsheet preferred.
• Strong organizational skills and the ability to coordinate and complete multiple tasks simultaneously.
• Ability to work effectively with populations that have experienced trauma, economic poverty, incarceration, substance use, and other challenges.
• Valid CT driver's license and daily use of a reliable motor vehicle, with travel required within Connecticut.
• Bilingual (English/Spanish) preferred.
• Ability to lift up to 30 pounds and navigate different types of terrain.

Nice To Haves

• Experience with harm reduction strategies and trauma-informed care.
• Lived experience related to homelessness or substance use is encouraged.

Responsibilities

• Provide on-demand street-based response and engagement with individuals experiencing substance use, mental health, and/or unsheltered homelessness.
• Distribute and recover harm reduction supplies, and provide education and support on safer drug use, safer sex, HIV, HCV, and STIs.
• Use brief assessment, active listening, and crisis response skills to help meet immediate, basic needs, including shelter, food, and clothing.
• Engage with individuals to obtain necessary documents for housing services and complete Homeless Verification forms.
• Assess case management goals utilizing trauma-informed, person-centered, and motivational interviewing models of care, and develop comprehensive service plans with ongoing follow-up.
• Link participants to physical health, mental health, and other supportive services from appropriate social service agencies and/or community partners.
• Adhere to housing first and harm reduction models of advocacy with participants.
• Educate individuals on residential lease contracts and serve as a liaison between property managers and participants.
• Collaborate with a network of community providers and understand all roles and responsibilities within the community.
• Responsible for collection, monitoring, and reporting of required goals and outcomes, including timely data entry into reporting systems.
• Ensure participant information is maintained with confidentiality.
• Attend team meetings, case conferences, training workshops, and community meetings as needed.
• Serve as a flexible team member to provide additional services or duties as needed.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule
• Life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed