Home Sleep Testing Tech - PAID TRAINING
About The Position
The portable device tech/scheduler serves as a key member of the Home Sleep Testing department, responsible for both the technical support of HST operations and proactive outreach to schedule home sleep studies. This role ensures high-quality patient education, reliable device management, and efficient appointment scheduling to maximize study completion rates and program success. Primary duties consist of: Home Sleep Testing Responsibilities (Approx. 20 hrs/week) Program and prepare HST devices in alignment with established clinical protocols. Conduct patient “teaches,” including device application instruction, troubleshooting guidance, and return expectations. Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow. Clean, disinfect, recharge, and inventory HST devices and associated supplies. Assist in monitoring and reducing unreturned device rates. Accurately document all device and patient interactions in the EMR/platform. Support ongoing quality assurance initiatives within the HST Program. Outgoing Scheduling Responsibilities (Approx. 20 hrs/week) Perform outbound patient calls to schedule pending or physician-ordered HST studies. Schedule appointments directly into the HST scheduling system, ensuring accuracy and clarity. Provide clear instructions and expectations to patients regarding pickup, device use, and return. Meet daily productivity expectations: 30 outbound calls/day and 15 completed scheduled appointments/day Collaborate with the Scheduling Team and HST leadership to optimize appointment slot utilization. Identify and escalate workflow issues, patient barriers, or unusual trends.
Requirements
- High school diploma or equivalent.
- Prior success in a clinical, patient-facing, or scheduling/call outreach role.
- Strong verbal communication and patient education skills.
- Basic proficiency navigating clinical or scheduling software systems.
- Demonstrated reliability, organization, and ability to meet daily targets.
Nice To Haves
- Previous experience as an HST Technician or within Sleep Medicine.
- Familiarity with NOX, Cadwell, Somnomedics, Wesper, SleepImage, or comparable HST platforms.
- Experience tracking, maintaining, or processing diagnostic equipment.
Responsibilities
- Program and prepare HST devices in alignment with established clinical protocols.
- Conduct patient “teaches,” including device application instruction, troubleshooting guidance, and return expectations.
- Upload, review, and verify study data; escalate unscorable or incomplete studies per workflow.
- Clean, disinfect, recharge, and inventory HST devices and associated supplies.
- Assist in monitoring and reducing unreturned device rates.
- Accurately document all device and patient interactions in the EMR/platform.
- Support ongoing quality assurance initiatives within the HST Program.
- Perform outbound patient calls to schedule pending or physician-ordered HST studies.
- Schedule appointments directly into the HST scheduling system, ensuring accuracy and clarity.
- Provide clear instructions and expectations to patients regarding pickup, device use, and return.
- Meet daily productivity expectations: 30 outbound calls/day and 15 completed scheduled appointments/day
- Collaborate with the Scheduling Team and HST leadership to optimize appointment slot utilization.
- Identify and escalate workflow issues, patient barriers, or unusual trends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
