Home Shopping Manager

Albertsons•Frisco, TX

About The Position

Home Shopping Department Manager (HSDM) Position Overview: The Home Shopping Department Manager leads a fast-paced E-Commerce team responsible for selecting, staging, and delivering online grocery orders. This role manages 15–30 associates while ensuring an exceptional customer experience, high product quality, and strong operational performance. The manager works closely with store leadership, oversees daily operations, and drives E-Commerce sales while maintaining accuracy, efficiency, and customer satisfaction. Key Responsibilities: Daily Operations: - Lead day-to-day E-Commerce operations and supervise picker performance. - Ensure produce quality, correct product dating, and accurate order selection. - Maintain a minimum picking standard of 90 picks per hour. - Audit order accuracy, staging, and on-time readiness for delivery. Product Availability & Inventory: - Coordinate with Store Director, department heads, receivers, and vendors to ensure product availability. - Manage the re-shop process to reduce out-of-stocks and substitutions. - Maintain 97% in-stock fulfillment, less than 3% out-of-stocks, and zero missing items. - Participate in weekly meetings with store leadership. - Observe shoppers and drivers to ensure best practices are followed. People Leadership: - Partner with store leadership to interview, hire, train, coach, and mentor associates. - Create effective work schedules to meet performance and efficiency goals. Customer Service: - Communicate with customers proactively and respond to inquiries or concerns. - Process refunds promptly. - Assist drive-up customers and delivery service partners. Asset & System Management: - Oversee E-Commerce equipment, assets, and undelivered product. - Use internal systems and applications to manage orders, reporting, communication, and business directives.

Requirements

Customer service or retail experience preferred.
Experience working in team environments.
Leadership experience required.
High school diploma, GED, or equivalent.
Proficiency with computers and tools such as Microsoft Office (Outlook, Excel, Word), Manhattan, VTIL, Fix Exceptions, and Power BI.
Strong customer service abilities and relationship-building skills.
Attention to detail and strong personal integrity.
Ability to prioritize, multitask, and make effective business decisions.
Strong written and verbal communication skills.
Effective training and coaching abilities.

Responsibilities

Lead day-to-day E-Commerce operations and supervise picker performance.
Ensure produce quality, correct product dating, and accurate order selection.
Maintain a minimum picking standard of 90 picks per hour.
Audit order accuracy, staging, and on-time readiness for delivery.
Coordinate with Store Director, department heads, receivers, and vendors to ensure product availability.
Manage the re-shop process to reduce out-of-stocks and substitutions.
Maintain 97% in-stock fulfillment, less than 3% out-of-stocks, and zero missing items.
Participate in weekly meetings with store leadership.
Observe shoppers and drivers to ensure best practices are followed.
Partner with store leadership to interview, hire, train, coach, and mentor associates.
Create effective work schedules to meet performance and efficiency goals.
Communicate with customers proactively and respond to inquiries or concerns.
Process refunds promptly.
Assist drive-up customers and delivery service partners.
Oversee E-Commerce equipment, assets, and undelivered product.
Use internal systems and applications to manage orders, reporting, communication, and business directives.