Home Shopping Manager

Albertsons•Lafayette, LA

About The Position

Description Key Accountabilities E‑Commerce Operations & Order Fulfillment Manage day‑to‑day E‑Commerce operations and picker performance. Ensure high‑quality produce and in‑code products are selected for customer orders. Ensure all customer orders are accurately picked, staged, and ready for on‑time delivery. Audit order completion and accuracy regularly. Achieve and maintain a minimum productivity standard of 90 picks per hour , and manage staff to meet performance expectations. Product Availability & In‑Stock Performance Partner with store personnel—including the Store Director, department heads, receiver, vendors, and Operations Managers—to ensure product availability. Manage the re‑shop process to minimize out‑of‑stocks and substitutions. Manage future item demand to support fulfillment accuracy. Participate in weekly Store Director and department manager meetings. Achieve 97% in‑stock shopping fulfillment , less than 3% out‑of‑stocks , and 0% missing items . Partner with drivers and observe shoppers to ensure best practices are consistently followed. Staff Leadership & Development Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports. Schedule shoppers to meet efficiency, productivity, and service expectations. Customer Service & Issue Resolution Proactively manage customer communication, including responding to incoming calls and reaching out to customers when needed. Process customer refunds promptly and accurately. Asset & Equipment Management Manage all E‑Commerce assets, equipment, and undelivered product to ensure proper use and accountability. Systems, Reporting & Business Management Use current computer applications to manage orders, communicate business directives, and complete required reporting. Oversee all digital and operational components of the eCommerce business. Drive‑Up & Delivery Support Perform services for drive‑up customers and delivery agents partnered with the E‑Commerce department.

Responsibilities

Manage day‑to‑day E‑Commerce operations and picker performance.
Ensure high‑quality produce and in‑code products are selected for customer orders.
Ensure all customer orders are accurately picked, staged, and ready for on‑time delivery.
Audit order completion and accuracy regularly.
Achieve and maintain a minimum productivity standard of 90 picks per hour , and manage staff to meet performance expectations.
Partner with store personnel—including the Store Director, department heads, receiver, vendors, and Operations Managers—to ensure product availability.
Manage the re‑shop process to minimize out‑of‑stocks and substitutions.
Manage future item demand to support fulfillment accuracy.
Participate in weekly Store Director and department manager meetings.
Achieve 97% in‑stock shopping fulfillment , less than 3% out‑of‑stocks , and 0% missing items .
Partner with drivers and observe shoppers to ensure best practices are consistently followed.
Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports.
Schedule shoppers to meet efficiency, productivity, and service expectations.
Proactively manage customer communication, including responding to incoming calls and reaching out to customers when needed.
Process customer refunds promptly and accurately.
Manage all E‑Commerce assets, equipment, and undelivered product to ensure proper use and accountability.
Use current computer applications to manage orders, communicate business directives, and complete required reporting.
Oversee all digital and operational components of the eCommerce business.
Perform services for drive‑up customers and delivery agents partnered with the E‑Commerce department.