Home Shopping Dept Manager Centreville, MD Store 820 MA4

Albertsons Companies•Centreville, MD

12d•$20•Onsite

About The Position

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to lead DUG Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. This is a unionized hourly position within the store. KEY ACCOUNTABILITIES: Lead all aspects of DUG/ECom operations. Review and manage "Metrics That Matter" on a daily/weekly basis with DUG staff and Store Director. Ensure the DUG department meets standards for cleanliness, organization and all marketing materials are fresh. Facilitate training for all DUG employees, including "on-demand" employees. Ensure all DUG employees are following proper processes and procedures. Ensure customer satisfaction with the DUG experience. Ensure all orders are shopped and staged on time prior to customer arrival time. Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness). Facilitate store employee awareness, have DUG huddles throughout the day. Ensure service centric customer facing employees can answer all DUG FAQ's. Ensure service centric customer facing employees are handing out DUG flyers and "talking" DUG to our customers. Facilitate customer awareness of DUG services. Drive sales visiting neighboring businesses explaining DUG services. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Requirements

Excellent customer service skills.
Possess good communication skills, both verbal and written.
Strong teamwork and interpersonal skills.
Possess leadership skills and the ability to influence the work of others.
Must be able to motivate team members to achieve department goals.
Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.
Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.
Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.
Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess the ability to concentrate and deal with frequent interruptions.
Willingness to work independently in a fast-paced environment.

Nice To Haves

Basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

Responsibilities

Lead all aspects of DUG/ECom operations.
Review and manage "Metrics That Matter" on a daily/weekly basis with DUG staff and Store Director.
Ensure the DUG department meets standards for cleanliness, organization and all marketing materials are fresh.
Facilitate training for all DUG employees, including "on-demand" employees.
Ensure all DUG employees are following proper processes and procedures.
Ensure customer satisfaction with the DUG experience.
Ensure all orders are shopped and staged on time prior to customer arrival time.
Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
Facilitate store employee awareness, have DUG huddles throughout the day.
Ensure service centric customer facing employees can answer all DUG FAQ's.
Ensure service centric customer facing employees are handing out DUG flyers and "talking" DUG to our customers.
Facilitate customer awareness of DUG services.
Drive sales visiting neighboring businesses explaining DUG services.