Home Shopping Dept. Manager- KINGS, Mendham, NJ

Kings Food Markets • Mendham, NJ

394d

About The Position

The Home Shopping Department Manager is responsible for leading the Drive Up & Go online selection process, ensuring timely and accurate order execution. This role involves managing DUG Clerks/Shoppers, overseeing customer service, and adhering to company procedures in a unionized hourly position within the store. The manager will facilitate training, maintain department standards, and drive customer awareness of DUG services.

Requirements

• Excellent customer service skills.
• Good communication skills, both verbal and written.
• Strong teamwork and interpersonal skills.
• Possess leadership skills and the ability to influence others.
• Ability to motivate team members to achieve department goals.
• Basic computer skills, with proficiency in Microsoft Office Suite (Excel, Word, Outlook) highly desirable.

Responsibilities

• Lead all aspects of DUG/ECom operations.
• Review and manage 'Metrics That Matter' on a daily/weekly basis with DUG staff and Store Director.
• Ensure the DUG department meets standards for cleanliness and organization.
• Facilitate training for all DUG employees, including 'on-demand' employees.
• Ensure all DUG employees follow proper processes and procedures.
• Ensure customer satisfaction with the DUG experience.
• Ensure all orders are shopped and staged on time prior to customer arrival.
• Ensure all orders meet the 3Q's standards: Quality, Quantity, and Quickness.
• Facilitate store employee awareness and conduct DUG huddles throughout the day.
• Ensure customer-facing employees can answer all DUG FAQs and promote DUG services.
• Drive sales by visiting neighboring businesses to explain DUG services.

What This Job Offers

• Job Type: Full-time
• Industry: Food and Beverage Retailers
• Education Level: No Education Listed