Home Services Sales Manager

Airtron•Indianapolis, IN

About The Position

Job Description: Essential Duties/Responsibilities: Leads the Home Services Sales process with direct responsibility for sales performance at assigned Airtron division Conducts ride-a-longs for training and coaching of sales team, including new associate on-boarding Oversees the activities and performance of the Home Services sales team Ensures Home Services sales team has the necessary resources to perform properly Provides leadership, training and coaching to ensure optimal performance of the Home Services sales team Monitors sales performance and provides regular performance updates to senior management Assists sales team with sales proposals and sales presentations Investigates lost sales opportunities and assists team with development as needed Understands competitors and market trends Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times Works with SVP, Home Services to ensure they follow sales management best practices (sales meetings, ride-a-longs, sales recap reviews, customer follow-up) Reviews job costings to ensure sales team is applying proper discounts and adequate profit margins are obtained Promptly addresses performance issues Ensures all administrative guidelines are followed by the team for timesheets, expenses, reporting and other operational paperwork Ensures the team promptly completes all required training Protects the company’s assets, monitors how company vehicles and inventory are handled Responsible for effective hiring of all new team members and maintains adequate team staffing Continually searches for ways to improve process and operations Follows all company policies and procedures, including but not limited to safety Other duties as assigned Duties may vary by location. Minimum Requirements: High school diploma or GED equivalent; experience may be substituted for education 10+ years of in-home selling experience to the residential market HVAC or home services experience 5+ years’ experience leading a team 5+ years’ experience driving successful sales teams Consultative sales experience Demonstrating executive presence to effectively engage and influence senior decision-makers Computer competency is required, including experience with Microsoft Excel, Word, and Outlook Familiarity with ERP, customer service or related computer software Ability to understand and apply market intelligence to a sales strategy Must be able to communicate in English effectively, both verbally and in writing. Excellent verbal and written communication skills. Ability to work overtime with little notice; weekends hours may occasionally be required. Valid driver's license required. Additional Knowledge, Skills and Abilities: Leadership skills and effective leadership behaviors Ability to work independently and as part of a team Strong work ethic Capable of making good judgments/decisions Strong interpersonal communication and collaboration skills, with all levels of the organization Able to work in a fast-paced, high-pressure environment Strong organizational skills, attention to detail and the ability to multi-task Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers. Ability to build positive relationships with customers, both internal and external Safety mindset and acceptance of a safety culture Working Conditions: Open office environment Fast-paced environment Travel by vehicle to and from work locations Occasional exposure to customer homes as needed Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE Physical Requirements: Must be able to lift/move up to 20 pounds frequently Must be able to drive and operate a motorized passenger vehicle Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots Must be able to adhere to long periods of standing, walking or sitting Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception Ability to express or exchange ideas by means of the spoken word to impart oral information to others Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Welcome to Airtron Careers! Airtron is looking for new team members to join us! We are more than just a heating and air conditioning installer and service provider, we are a family of hard-working, dedicated, and happy technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Being an Airtron team member is rewarding and exciting, and every day we get to see our customers smile. We have earned our reputation for excellence. We are proud to work at Airtron, whether it’s in Ohio, Texas, Indiana, Maryland, North Carolina, or Tennessee.

Requirements

High school diploma or GED equivalent; experience may be substituted for education
10+ years of in-home selling experience to the residential market
HVAC or home services experience
5+ years’ experience leading a team
5+ years’ experience driving successful sales teams
Consultative sales experience
Demonstrating executive presence to effectively engage and influence senior decision-makers
Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
Familiarity with ERP, customer service or related computer software
Ability to understand and apply market intelligence to a sales strategy
Must be able to communicate in English effectively, both verbally and in writing.
Excellent verbal and written communication skills.
Ability to work overtime with little notice; weekends hours may occasionally be required.
Valid driver's license required.

Nice To Haves

Leadership skills and effective leadership behaviors
Ability to work independently and as part of a team
Strong work ethic
Capable of making good judgments/decisions
Strong interpersonal communication and collaboration skills, with all levels of the organization
Able to work in a fast-paced, high-pressure environment
Strong organizational skills, attention to detail and the ability to multi-task
Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to customers.
Ability to build positive relationships with customers, both internal and external
Safety mindset and acceptance of a safety culture

Responsibilities

Leads the Home Services Sales process with direct responsibility for sales performance at assigned Airtron division
Conducts ride-a-longs for training and coaching of sales team, including new associate on-boarding
Oversees the activities and performance of the Home Services sales team
Ensures Home Services sales team has the necessary resources to perform properly
Provides leadership, training and coaching to ensure optimal performance of the Home Services sales team
Monitors sales performance and provides regular performance updates to senior management
Assists sales team with sales proposals and sales presentations
Investigates lost sales opportunities and assists team with development as needed
Understands competitors and market trends
Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
Works with SVP, Home Services to ensure they follow sales management best practices (sales meetings, ride-a-longs, sales recap reviews, customer follow-up)
Reviews job costings to ensure sales team is applying proper discounts and adequate profit margins are obtained
Promptly addresses performance issues
Ensures all administrative guidelines are followed by the team for timesheets, expenses, reporting and other operational paperwork
Ensures the team promptly completes all required training
Protects the company’s assets, monitors how company vehicles and inventory are handled
Responsible for effective hiring of all new team members and maintains adequate team staffing
Continually searches for ways to improve process and operations
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned