Home Services Manager (Nassau County, NY)

Hassle Free Home Services•Syosset, NY

14d•$75,000•Onsite

About The Position

The Home Services Manager is responsible for overall management of our members' homes. You will build a trusted relationship with our members, ensuring their household priorities are met and living in their home is truly Hassle Free. To do that, you will work closely with our internal team of technicians and partners, providing excellent service at every step of the customer journey. A high level of home maintenance knowledge is required for this role (ex. a customer says their garbage disposal isn't running -- what might the technician need to do to troubleshoot?)

Requirements

A home maintenance expert with hands-on experience in home maintenance, repair, or general contracting
Strong working knowledge of home maintenance practices and trends
Account management and/or sales experience
A self-starter who thrives in fast-moving environments -- excited by the opportunity to help build and scale a growing company from the ground up.
A demonstrated willingness to go above and beyond for our customers and team members – a ‘no task is too small’ mentality
Highly comfortable with technology (Google Apps, Excel, our Proprietary Software)

Responsibilities

Make great first impressions with our members by leading on-site, onboarding visits in members' homes
Manage 70-80 member relationships with the utmost care and attention to detail
Win project business on behalf of our members (e.g. driveway reseals, HVAC systems, windows)
Build and maintain positive vendor relationships for sub-contracted services
Proactively communicate with members regarding repairs, projects and scheduling
Hold our technicians accountable to the repair lists set by our members
Solve member issues and challenges in a timely and member-centric manner