Home Services Manager (Needham, MA)

Hassle Free Home Services•Needham, MA

1d•$75,000•Onsite

About The Position

The Home Services Manager is responsible for overall management of our members' homes. You will build a trusted relationship with our members, ensuring their household priorities are met and living in their home is truly Hassle Free. To do that, you will work closely with our internal team of technicians and partners, providing excellent service at every step of the customer journey. A high level of home maintenance knowledge is required for this role (ex. a customer says their garbage disposal isn't running -- what might the technician need to do to troubleshoot?)

Requirements

Account management and/or sales experience
Superb communication skills with clients, team members and management
Strong working knowledge of home maintenance practices and trends required
Extroverted personality - you truly enjoy working with people
Highly comfortable with technology (Google Apps, Excel, our Proprietary Software)
Self-motivated, problem solver
Ability to learn quickly on the job

Nice To Haves

Experience in home construction, real estate, trades, or other related fields preferred

Responsibilities

Make great first impressions with our members by leading on-site, onboarding visits in members' homes
Manage 70-80 member relationships with the utmost care and attention to detail
Win project business on behalf of our members (e.g. driveway reseals, HVAC systems, windows)
Build and maintain positive vendor relationships for sub-contracted services
Proactively communicate with members regarding repairs, projects and scheduling
Hold our technicians accountable to the repair lists set by our members
Solve member issues and challenges in a timely and member-centric manner