Home Security Installer-Level II

AAA Mountain West Group • Hayward, CA

13d

About The Position

This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.

Requirements

• Strong written and verbal communication skills
• Two or more years in a customer service industry role
• Strong customer service communication and conflict resolution skills
• Must be at least 21 years old.
• Must qualify for applicable licenses / certificates
• Ability to perform Qolsys installs including life safety devices and smart home components
• Ability to perform ‘takeover’ of 2GIG, Vista, GE systems
• The ability to use hand tools, laptop, and tablet are required.
• Previous low voltage license/certification required
• Driver’s license - Ability to drive and maintain company vehicle

Nice To Haves

• Some sales experience is desired
• Some knowledge of low voltage systems desired
• Basic knowledge of wireless communication and troubleshooting desired
• Willingness to learn new technologies and skills

Responsibilities

• Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
• Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
• Identify and convert compatible existing equipment to work with the Smart Home system.
• Educate and inform Smart Home members about products, services, and offers.
• Teach members about their recently installed/serviced equipment to ensure they can utilize it effectively.
• Make decisions regarding evaluating member security needs and offering them additional products and services to ensure that our members have the best coverage and security options available to them in order to fit their needs.
• Ensure that all administrative functions such as inventory, job notations, quality assurance, time keeping, and other functions are kept up to date.
• Communicate quickly and effectively with the leadership team when issues arise or help is needed.

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees