Home Mortgage Foreclosure Senior Specialist

Citizens Bank • Glen Allen, VA

292d • Hybrid

About The Position

As the Home Mortgage Foreclosure Senior Specialist, you will monitor loans in foreclosure to ensure compliance with all investor, guarantor, insurer, state, and federal guidelines and that timeframes are adhered to. Primary responsibilities include monitoring loans in the foreclosure process and updating the servicing system with all critical steps during the process. You will review files when received in foreclosure to ensure that all prerequisites of foreclosure have been met. Additionally, you will monitor vacant properties during the foreclosure process to ensure that all property preservation functions are completed timely and in accordance with investor guidelines. You will also resolve complex payment disputes and reconcile payment histories, research payment histories and payment disputes on loans acquired from other banks, and work the foreclosure task queue daily while responding to inquiries timely. Handling all foreclosure-related correspondence, phone calls, and emails promptly to avoid customer complaints is essential. You will read, review, and understand title reports to ensure that the property being foreclosed is in the correct lien position and report foreclosure sale results accurately and timely to the investor. Training and mentoring employees and providing supervisory backup when the supervisor is out of the office are also part of your responsibilities.

Requirements

• MSP/LPS - Black Knight experience.
• Intermediate Excel skills.
• 2-4 years of default loan servicing experience.
• FHA/USDA/VA servicing experience preferred.
• Strong time-management skills.
• Ability to effectively prioritize work assignments.
• Detail-oriented and self-motivated.
• Knowledgeable in Document Execution and notarization.
• Knowledgeable in Payoffs and reinstatements.

Responsibilities

• Monitor loans in the foreclosure process and update servicing system with all critical steps during the process.
• Review files when received in foreclosure to ensure that all prerequisites of foreclosure have been met.
• Monitor vacant properties during the foreclosure process to ensure that all property preservation functions are completed timely and in accordance with investor guidelines.
• Resolve complex payment disputes and reconcile payment histories.
• Research payment histories and payment disputes on loans acquired from other banks.
• Work the foreclosure task queue daily and respond to inquiries timely.
• Handle all foreclosure related correspondence, phone calls, and emails promptly to avoid customer complaints.
• Read, review and understand title reports to ensure that the property being foreclosed is in the correct lien position.
• Report foreclosure sale results accurately and timely to the investor.
• Train and mentor employees.
• Provide supervisory backup when supervisor is out of the office.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities