Home Mortgage Employee Verification Specialist

Citizens Financial Group, Inc. • Glen Allen, VA

45d

About The Position

With a limited degree of supervision incumbents are responsible for ordering both verbal and written verifications of employment to support residential lending from pre-application to closing. This includes contacting employers by phone, email, fax, and using third-party vendors. You will also ensure exceptional communication with operations and sales partners.

Requirements

• Minimum 2 years residential mortgage experience.
• Excellent verbal communication and interpersonal skills.
• Ability to meet deadlines and prioritize a changing workload.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Use daily reporting to identify required employment verifications.
• Manage multiple shared inboxes for intake of rush requests.
• Contact employers via telephone for verbal verifications.
• Contact employers via email/fax for written verifications.
• Utilize third-party vendor websites for employment verifications.
• Accurately document loan records.
• Communicate clearly with operations and sales partners regarding verification needs.
• Track all employment verifications for timely follow-up and confirmation.
• Use Empower (POS) for loan notation, document indexing, and employment verification ordering.

Benefits

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees