Home Mortgage Correspondent Lending Qualified Mortgage Auditor

Citizens Bank

16d • Hybrid

About The Position

As the Home Mortgage Correspondent Lending Qualified Mortgage Auditor you will work to understand, monitor and process requests that relate to high risk or complex processes. You will work within established procedures with a moderate degree of supervision. Your goal is to prevent risk to the bank or our customers by handling these requests timely, diligently and completely to ensure that you identify any errors that occurred in the process and ensure a positive customer experience. As a senior member of the team you are also expected to provide suggestions for continuous improvement within your process that lead to efficiencies and/or further reduce risk.

Requirements

• 2 – 4+ years of experience working in a mortgage banking operation preferred
• 1 – 2+ year experience auditing closed loans at FAMC preferred.
• College degree from a 4-year institution or equivalent experience preferred
• Extensive knowledge of the Ability to Repay/Qualified Mortgage Rule.
• Must be familiar with automated underwriting systems including Fannie Mae’s Desktop Underwriter and Freddie Mac’s Loan Prospector.
• Demonstrates outstanding customer service levels
• Excellent communication, both verbally and in writing. Ability to communicate with all levels of individuals, both internal and external
• Highly proficient data entry skills
• Excellent time management and organizational skills
• Superb analytical skills and attention to detail
• Active learning, understanding the implications of new information on both current and future problem solving and decision making
• Resourceful - ability to utilize multiple sources in gathering and researching data/information and draw conclusions from results
• Ability to work in a fast-paced environment and meet deadlines
• Self-starter, ability to work with minimal supervision
• Professional in both dress and demeanor
• Ability to work outside normal business hours, if needed
• Flexibility and ability to adapt quickly
• Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule
• Ability to thrive in a team environment and achieve goals set by the department
• Must be able to adapt to shifting priorities and tasks requiring above average mental dexterity
• Ability to excel in a high production position and meet stringent deadlines for completing task

Responsibilities

• Review minimum quota of loans per day accurately and according to the QM audit policies and procedures.
• Suspend and clear conditions on a loan by loan basis.
• Communicate with correspondent lenders to resolve loan level suspensions.
• Facilitate communication on QM related issues between QM Manager, RLPM, LPS, and the correspondent lender.
• Participate in regular team meetings regarding trends, training, and updates to policies and procedures.
• Other duties as reasonably assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level