Home Mortgage Consumer QA QC Lead

Citizens Financial Group, Inc.•Glen Allen, VA

43d•Hybrid

About The Position

As the Home Mortgage Consumer QA QC Lead, the primary function of this position is to ensure the Home Mortgages are in compliance with all applicable secondary market, private and government loan programs. Re-Underwrite and review all underwriting decisions to the daily QA selection of loans to ensure that all guidelines on mortgage products are being met by Home Mortgage product staff. Determine if all AUS conditions were input correctly, and conditions were satisfied. Review each appraisal for soundness and determine if review appraisal is warranted. Review legal documents to ensure accuracy. Assist in the performance of periodic targeted assurance reviews and perform other credit and qualify control duties that may be assigned.

Requirements

7+ years mortgage experience with in-depth knowledge of manual underwriting guidelines, FHA (DE preferred) VA and manual underwriting analysis.
Advanced knowledge of all income types and sources, including the ability to interpret personal and business tax returns and other complex loan scenarios.
Advanced knowledge and experience of underwriting of high/ultra-high net worth borrowers to include analysis of multiple businesses, large real estate portfolios and diverse asset portfolios.
Sound knowledge of the consumer mortgage lending process and workflow through Prefunding.
Sound knowledge of secondary, private, investor and government mortgage loan programs.
Strong oral and written communication skills with solid organization, interpersonal, analytical and problem-solving skills.
Must be detailed oriented and maintain accuracy in a fast-paced environment.
Ability to manage change and take on new tasks as required.
Ability to work under minimum supervision.
Must be production oriented to meet department productivity goals and deadlines.
Demonstrate ability to maintain a high-level of confidentiality.

Nice To Haves

Experience with ACES, Empower, Encompass is a plus.

Responsibilities

Execute tasks within defined processing parameters, ensuring accuracy and attention to detail.
Respond to internal and external customer inquiries within 24 hours.
Escalate issues or risks to management within 24 hours.
Identify and suggest improvements to enhance customer experience.
Comply with all relevant regulatory requirements, including state and federal laws.
Complete all required Regulatory and HR compliance training quarterly by deadlines.
Demonstrate leadership qualities and maintain a professional, positive attitude in all interactions.
Work toward Personal Development Plan (PDP) goals and present progress to management.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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