Home Mortgage Business Support Manager
About The Position
We are seeking a dedicated Business Support Manager to partner across the mortgage organization—including Operations, Sales, Technology, Capital Markets, and senior leaders—to identify, assess, and resolve inherent risk throughout the mortgage lifecycle. In this role, you will support the business by evaluating processes, strengthening controls, and ensuring alignment with regulatory and internal requirements. This role involves time‑sensitive, detailed work, requiring strong analytical abilities, excellent communication skills, and comfort raising concerns or identifying gaps. Beyond daily execution, you will also bring a continuous‑improvement mindset, offering insights and recommendations that strengthen our overall mortgage processes and risk posture.
Requirements
- Excellent verbal/written communication
- Proficiency with MS Office products (particularly Excel)
- Self-starter with ability to work independently
- Proven ability to build relationships and work across many teams
- High School Degree or relevant experience
Nice To Haves
- Experience in Mortgage
- Experience working with Loan origination systems/compliance tools (Empower experience is a plus, but not required)
Responsibilities
- Risk Identification, Assessment & Issue Management
- Collaborate with partners across the mortgage business to identify operational, regulatory, and process‑related risks.
- Support the intake, evaluation, documentation, and closure of risk issues.
- Conduct root‑cause analysis, recommend mitigation strategies, and help ensure sustainable solutions are implemented.
- Maintain and update policies and procedures to support compliant, effective operations.
- Support remediation activities owned/managed by other parts of the business.
- Test and validate new or updated processes, controls, and system enhancements.
- Ensure on-time execution of remediation activities.
- Continuous Improvement & Strategic Initiatives
- Identify workflow efficiencies that reduce risk and improve operational effectiveness.
- Support the design and rollout of new processes or enhancements as responsibilities expand.
- Participate in major transformation initiatives, including new mortgage systems, tools, products, and process changes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
