Home Medical Equipment Specialist I - Eau Claire, WI

Mayo Clinic • Eau Claire, WI

104d

About The Position

The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores. Assists patients with product selection and training of home medical equipment in accordance with provider prescriptions. Gathers registration and insurance information accurately and efficiently, and processes information for payment according to payer requirements. Handles private patient information in a compliant and confidential manner. Assists with maintaining store inventory including inventory cycle counts and perpetual inventory. Performs duties of the job in a manner that is attentive to age and ability considerations of the patient. May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location. May be assigned to working on the medical supply store floor or in a call center environment. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Requirements

• High school diploma or equivalent.
• Prior customer service, sales, healthcare, or patient care experience preferred.
• Effectively read, write, speak and understand English.
• Able to learn technical tasks and follow written and verbal directions.
• Comfortable utilizing technology, problem solving, and efficient with software applications.
• Exceptional customer service and communication skills with high level professionalism.
• Proven ability to multi-task and make good decisions regarding customer service.
• Must be able to work independently as needed.
• Knowledge of Medicare, Medicaid and/or private insurance billing preferred with attention to detail.
• Physical and mental stamina to withstand a fast-paced environment; may be on feet or sitting 90-100% of the time.
• Must be able to tolerate repetitive hand motion.
• Must be able to lift up to 50 pounds.
• Must be current on all applicable annual competencies.
• For locations requiring driving a company vehicle, must have a valid driver's license and a clean driving record.

Nice To Haves

• Prior DME experience is preferred but not required.

Responsibilities

• Assist patients with product selection and training of home medical equipment according to provider prescriptions.
• Gather registration and insurance information accurately and efficiently.
• Process information for payment according to payer requirements.
• Handle private patient information in a compliant and confidential manner.
• Maintain store inventory including inventory cycle counts and perpetual inventory.
• Provide patients with mobility aides, breast pumps, CPAP machines and supplies, over the counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies.
• Work on the medical supply store floor or in a call center environment as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED