Home Medical Equipment Respresentative

Intermountain Health

7d • $19 - $26

About The Position

The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers. Schedule: PRN Hours: On-call Essential Functions Serves as a subject matter expert in complex Home Medical Equipment (HME) processes, consistently managing high-priority orders, escalations, and detailed reporting. Applies advanced problem-solving skills to resolve issues efficiently and drive workflow improvements across the department. Leads service recovery efforts with professionalism and urgency, handling escalated patient and caregiver concerns. Identifies root causes and collaborates with stakeholders to implement long-term, sustainable solutions that enhance satisfaction and trust. Acts as a team lead and mentor, providing real-time support, training, and guidance to peers. Fosters a collaborative environment that promotes knowledge sharing, skill development, and team capability. Partners with leadership to support operational excellence by implementing best practices, monitoring performance metrics, and driving continuous improvement initiatives that align with organizational goals. Coordinates patient intake and order processing, including gathering referral information, verifying insurance or self-pay status, entering data into the EMR, and supporting discharges in collaboration with hospital liaisons and case managers. Oversees the delivery and fulfillment of medical equipment and supplies, ensuring timely setup in clinical and home settings by selecting appropriate delivery methods and coordinating with internal teams. Provides direct patient support, including equipment education, fittings, and ensuring selections align with physician orders. Manages POS transactions, receives payments, and coordinates delivery or pickup. Maintains compliance and accuracy by auditing casework, reviewing reports to identify trends and correct data, and translating diagnoses into ICD-9/ICD-10 codes. Ensures adherence to Medicare/Medicaid billing and privacy regulations. Collaborates cross-functionally to ensure seamless service delivery, maintain strong internal and external relationships, and uphold high standards of communication, professionalism, and accountability.

Requirements

• Demonstrated experience in customer service and/or patient care, demonstrating professionalism, empathy, and responsiveness.
• Ability to work independently with strong self-motivation, accountability, sound judgment, and adaptability in a collaborative team environment.
• High attention to detail and accuracy in managing documentation and multitasking responsibilities.
• Proficiency in basic computer applications, including Microsoft Word, Excel, databases, internet navigation, email, and scheduling tools.
• Prior experience working with home medical equipment (HME) or durable medical equipment (DME).
• Demonstrated ability to audit casework for accuracy and compliance.
• Experience independently reviewing reports to identify trends and correct data discrepancies.
• Working knowledge of ICD-9 and ICD-10 coding for translating medical diagnoses.
• Proven experience managing high-priority orders, escalations, and generating detailed reports.
• Experience mentoring or supporting peers through training, guidance, and real-time troubleshooting.
• Demonstrated ability to lead service recovery efforts and manage escalated customer concerns with professionalism and urgency.
• Experience collaborating with leadership to implement best practices, monitor team performance, and drive continuous improvement initiatives.
• For field/delivery roles: Must possess a valid driver’s license, have reliable insured transportation, and maintain an acceptable driving record (will be verified).

Nice To Haves

• Experience Coordinating office operations and administrative tasks
• Continuous improvement experience
• Proven ability to take initiative and lead or coordinate group efforts
• Project Management experience

Responsibilities

• Serves as a subject matter expert in complex Home Medical Equipment (HME) processes, consistently managing high-priority orders, escalations, and detailed reporting.
• Applies advanced problem-solving skills to resolve issues efficiently and drive workflow improvements across the department.
• Leads service recovery efforts with professionalism and urgency, handling escalated patient and caregiver concerns.
• Identifies root causes and collaborates with stakeholders to implement long-term, sustainable solutions that enhance satisfaction and trust.
• Acts as a team lead and mentor, providing real-time support, training, and guidance to peers.
• Fosters a collaborative environment that promotes knowledge sharing, skill development, and team capability.
• Partners with leadership to support operational excellence by implementing best practices, monitoring performance metrics, and driving continuous improvement initiatives that align with organizational goals.
• Coordinates patient intake and order processing, including gathering referral information, verifying insurance or self-pay status, entering data into the EMR, and supporting discharges in collaboration with hospital liaisons and case managers.
• Oversees the delivery and fulfillment of medical equipment and supplies, ensuring timely setup in clinical and home settings by selecting appropriate delivery methods and coordinating with internal teams.
• Provides direct patient support, including equipment education, fittings, and ensuring selections align with physician orders.
• Manages POS transactions, receives payments, and coordinates delivery or pickup.
• Maintains compliance and accuracy by auditing casework, reviewing reports to identify trends and correct data, and translating diagnoses into ICD-9/ICD-10 codes.
• Ensures adherence to Medicare/Medicaid billing and privacy regulations.
• Collaborates cross-functionally to ensure seamless service delivery, maintain strong internal and external relationships, and uphold high standards of communication, professionalism, and accountability.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed