Home Medical Equipment Representative
About The Position
The Home Medical Equipment Representative is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acting as a key liaison among referral sources, providers, patients, and internal service lines, this role ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. The coordinator manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education. They also facilitate one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role the coordinator is responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers.
Requirements
- Demonstrated experience in a customer service role, with a focus on professionalism, empathy, and responsiveness.
- Proven ability to work independently with strong self-motivation, accountability, and sound judgment.
- Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals.
- Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
- Effective organizational and time management skills, with the ability to prioritize and manage multiple responsibilities.
- Proficiency in using basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
- Ability to understand and speak English clearly, follow verbal and written instructions, and communicate effectively with patients and team members.
- Demonstrated ability to adapt to changing priorities and work collaboratively in a team-oriented environment.
- Field/Delivery Positions: Current driver's license insured and reliable transportation, and an acceptable driving record. (will be verified)
Nice To Haves
- Experience working with home or durable medical equipment
- Experience Coordinating office operations and administrative tasks
- Experience providing direct or supportive patient care
Responsibilities
- Intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders.
- Act as a key liaison among referral sources, providers, patients, and internal service lines
- Ensure accurate documentation and verify medical necessity
- Maintain clear communication throughout the order process
- Manage patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education.
- Facilitate one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided.
- Make timely deliveries of Home Medical Equipment (HME) products and supplies to customers (if in Field / Delivery role).
Benefits
- We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
- Learn more about our comprehensive benefits package here.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
No Education Listed
Number of Employees
11-50 employees
