Home Medical Equipment Delivery Assistant

Intermountain Health • St. George, UT

1d • Onsite

About The Position

Under the direction of the manager, the Patient Equipment Care Coordinator I – Field / Delivery is accountable for intaking, coordinating, and ensuring timely implementation of Home Medical Equipment and supply orders. This full-time position involves filling patient orders, coordinating deliveries, and responding to patient requests. As a valued team member, the role provides important patient education and facilitates patient set-ups or fittings one-on-one. The Patient Equipment Care Coordinator I – Field / Delivery is also responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers, which may be shipped, in facility, or to the home, and provides instruction to clients and caregivers on the use, care, and safety of provided items. Essential duties include equipment delivery, supportive office work, exceptional customer service on phone calls, assisting customers in a retail setting, and fulfilling orders directly with patients. The role coordinates medical equipment and supply deliveries, verifies client needs, selects appropriate equipment based on assessment and physician orders, and processes Point of Sale (POS) sales requests. Communication of patient condition or equipment issues to staff, problem identification and resolution, and understanding Medicare, Medicaid, and third-party billing requirements are also key. Additionally, this position supports office operations by ordering, stocking, and tracking inventory using SCO software, coordinating equipment acquisition to maintain stock levels, working on complex assignments, and aiding other caregivers in problem-solving.

Requirements

• Demonstrated experience and expertise in a customer service role
• Current driver’s license
• Insured and reliable transportation
• Acceptable driving record
• CDL (required for LOX transportation only)
• Current HAZMAT endorsement (required for LOX transport only)
• Completed all requirements for the established career progression program for the next level within the Home Medical Equipment (HME) titles
• Experience in a role requiring strong attention to detail, accuracy and dependability
• Experience performing a role requiring effective verbal, written, and interpersonal communication skills
• Organizational skills and ability to set priorities
• Demonstrated ability to work independently and is self-motivated
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications
• Experience using basic word processing, spreadsheets, databases, internet, e-mail, and scheduling applications

Nice To Haves

• More than two years of customer service experience
• Greater than six months of Intermountain Homecare Home Medical Equipment or a minimum of six months as Patient Equipment Care Specialist title
• Prior experience working with medical equipment
• Office Coordination experience
• Patient care experience

Responsibilities

• Intaking, coordinating, and ensuring timely implementation of Home Medical Equipment and supply orders
• Filling patient orders
• Coordinating deliveries
• Responding to patient requests in a timely manner
• Providing important patient education
• Facilitating patient set ups or fittings in a one on one situation
• Making timely deliveries of Home Medical Equipment (HME) products and supplies to customers
• Providing instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided
• Delivering equipment to patients
• Performing supportive office work
• Exhibiting exceptional customer service on incoming and outgoing phone calls
• Helping customers in a retail setting
• Fulfilling orders directly with patients
• Coordinating the delivery of medical equipment and supplies to the patient by assigning the appropriate delivery method to meet customer and company needs
• Verifying the client specific needs and selecting appropriate equipment based on assessment while adhering to physician orders
• Processing Point of Sale (POS) sales request by completing computer order entry, receiving payment, and coordinating delivery or patient pick-up
• Communicating any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff
• Demonstrating keen problem identification skills and resolution abilities and addressing concerns in a timely manner
• Maintaining an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare's equipment order processing system
• Supporting office operations by ordering, stocking, and tracking inventory
• Working with SCO and local site to coordinate the acquisition of appropriate medical equipment and supplies with the HME store to maintain acceptable par levels in stock
• Working on more complex assignments and service recovery initiatives
• Aiding other caregivers in problem solving and resolution skills

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged
• Up-front tuition coverage paid directly to the academic institution (PEAK program)
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates (PEAK program)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees