Home Medical Equipment Coordinator

Lakewood Health System•Staples, MN

About The Position

About Lakewood Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune’s Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond. About the Team The Home Medical Equipment (HME) team supports Lakewood patients and community members by providing access to medical equipment and supplies essential for safety, comfort, and independence in their homes. Mission for Position The Home Medical Equipment Coordinator ensures every patient receives exceptional customer service and high-quality home medical equipment that enhances their health and wellbeing. Position Summary The Home Medical Equipment Coordinator provides exceptional customer service to Lakewood Health System Medical Marketplace customers by coordinating patient intake, insurance authorizations, order processing, and follow-up communications. This role requires strong knowledge of medical equipment and supplies to educate patients on safe and effective use. The coordinator ensures accurate documentation and insurance claims, collaborates with providers and internal teams, and supports retail store operations while maintaining professionalism, attention to detail, and a patient-centered approach.