Home Loans Proficiency Coach - Chandler, AZ / Plano, TX

Bank of America•Plano, TX

7d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Home Loans Proficiency Coach is responsible for providing a strategically impactful learning culture that consistently develops teammates while supporting Consumer Lending priorities and performance targets, focused on end-to-end lending and foundational banking aptitude, skill development and role optimization. Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above. Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement. Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions. Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues. People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization. Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Requirements

2+ years leadership experience
2+ years of employee development or coaching experience
Deep understanding of the end-to-end home loans Sales, Underwriting, Fulfillment processes and reporting
Strong Facilitation Skills and executive presence
Ability to build training material in PowerPoint
Excellent prioritization, time management and organizational skills
Strong written and verbal communication skills to ensure knowledge transfer
Strong leadership skills and the ability to collaborate and influence
Command of PowerPoint and Excel
Ability to engage with and communicate project plans to Senior leaders
Project Management experience
Data analysis experience
Results oriented