Home Loan Advisor

NewRez • Tempe, AZ

326d

About The Position

The Servicing Embedded Loan Consultant is a Hybrid mix of Sales and Customer Service. The Embedded agent has the opportunity to work a large selection of Benefit Identified customers via our Customer Service queues. As a fully trained professional with general servicing tasks, the Embedded agent offers a wide range of Refinance products to New Rez and Shellpoint serviced customers without having to transfer them to another department. This Specialty role is the epitome of the most elite cross-trained professionals. The Embedded Loan Consultant is responsible for completing the 20-hour course and passing the Safe exam. They will be originating mortgage products directly to customers through leads and centralized telemarketing channels after passing the Safe Exam. The Embedded Consultant is responsible for maintaining loan production at or above minimum loan volume and quality targets.

Requirements

• College degree preferred, High-school diploma (or equivalent) required.
• Minimum of 6 months mortgage servicing experience.
• Must be able to pass a federal background check.
• Must be able to pass the SAFE exam and all licensing requirements.

Nice To Haves

• Sales experience a plus.

Responsibilities

• Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
• Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
• Develop workable payment solutions that satisfy both our clients/investors and our company.
• Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
• Process homeowners' mortgage payments.
• Convert inbound Servicing Calls by offering refinance products to current eligible customers.
• Achieve company performance goals and servicing department KPIs.
• Meet minimum Submission to Processing (STP) volume goals.
• Inputs all borrower information into the 1003 (LOS).
• Review and understand AUS findings in detail and ensure that supporting borrower documentation (i.e. income, assets, liabilities and credit) match the information provided on the 1003.
• Provide guidance to borrowers on loan processing flow.
• Ensure federal and state required compliance expectations are met including LE documentation is signed at time of application or has been mailed to the client for signature within 3 days of application interview.
• Lock loan in H2O, ensuring lock meets offered rate and covers estimated closing date.
• Mortgage loan production at/above required volumes.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees