Home Infusion Patient Representative
About The Position
Registers all new patients in pharmacy data systems and ensures all key data fields are accurate and complete. Calls patient prior to intimal delivery to introduce home infusion services and explain what to expect from the service. Validates patient insurance and demographic information is correct. Updates information as needed. Serves as primary contact for patients - answering questions, problem solving and connecting patient with necessary resources as appropriate --clinical, operations, leadership, billing, etc. Builds patient comfort and confidence with home infusion service to ensure patients know they have an expert point of contact for any concerns they may have. Contacts patients prior to deliveries to assess the inventory level of supplies in the home, arranges for delivery, and discusses any special considerations necessary for the scheduling of the delivery. Ensures all services are in compliance with government and private insurance requirements --proper authorization is in place before providing service, quantities provided are within allowed limits, and services provided are documented per payer requirements to ensure payment and facilitate audit response. Communicates with appropriate parties when needed (e.g. pharmacist, dietitian, intake, etc.) Coordinates with the appropriate clinican (nurse, pharmacist, dietitian) regarding the need for clinician intervention with the patient as well as the need to schedule future lab tests or nursing visits. Arranges for pump exchanges as needed. Tracks the prompt return of equipment to the facility. Generates patient delivery tickets promptly and with a high degree of accuracy. Files prescriptions, delivery tickets and other necessary documents both physically and electronically and follows up on any prescriptions that were sent for signature to verify their return. May be required to perform other duties as assigned.
Requirements
- High school diploma or equivalent
- Customer service via a phone, on-line, virtual, or in-person environment
- Strong communication skills, both verbal and written
- Working knowledge of medical terminology
- Strong organizational skills
- Good computer skills (keyboarding/data entry), including the use of Microsoft Office applications
- Ability to work independently with minimal direct supervision
- Exceptional customer service
- Very good problem solving skills
- May need to lift, carry, push, or pull up to 25 lbs while using proper technique on occasion
- Must be able to sit for long periods of time
Nice To Haves
- Certified Pharmacy Technician (CPhT) preferred
- 2 years preferred but not required
Responsibilities
- Registers all new patients in pharmacy data systems and ensures all key data fields are accurate and complete.
- Calls patient prior to intimal delivery to introduce home infusion services and explain what to expect from the service.
- Validates patient insurance and demographic information is correct. Updates information as needed.
- Serves as primary contact for patients - answering questions, problem solving and connecting patient with necessary resources as appropriate --clinical, operations, leadership, billing, etc.
- Builds patient comfort and confidence with home infusion service to ensure patients know they have an expert point of contact for any concerns they may have.
- Contacts patients prior to deliveries to assess the inventory level of supplies in the home, arranges for delivery, and discusses any special considerations necessary for the scheduling of the delivery.
- Ensures all services are in compliance with government and private insurance requirements --proper authorization is in place before providing service, quantities provided are within allowed limits, and services provided are documented per payer requirements to ensure payment and facilitate audit response.
- Communicates with appropriate parties when needed (e.g. pharmacist, dietitian, intake, etc.)
- Coordinates with the appropriate clinican (nurse, pharmacist, dietitian) regarding the need for clinician intervention with the patient as well as the need to schedule future lab tests or nursing visits.
- Arranges for pump exchanges as needed. Tracks the prompt return of equipment to the facility.
- Generates patient delivery tickets promptly and with a high degree of accuracy.
- Files prescriptions, delivery tickets and other necessary documents both physically and electronically and follows up on any prescriptions that were sent for signature to verify their return.
- May be required to perform other duties as assigned.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
