Home Infusion Intake Coordinator

Ais Healthcare • Ridgeland, MS

114d • Remote

About The Position

Advanced Infusion Care, a division of AIS Healthcare, is the leading provider of Home Infusion Therapy. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality, and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience. Advanced Infusion Care is looking for an experienced and motivated Intake Coordinator to join our dynamic team! The Intake Coordinator role is a full-time position responsible for providing patient access to the medication and therapies needed by contacting insurance companies and verifying the patient's health insurance eligibility, benefits, coverage/non-coverage information and initiation/extension of authorizations.

Requirements

• A high school diploma or general education degree (GED) equivalent is required.
• Minimum 2 years' experience in customer service, medical billing and coding, benefits verification, healthcare, or similar vocations.
• Specifically seeking experience with California payers.

Nice To Haves

• Home Infusion Coordination experience.
• Ability to communicate effectively and professionally with patients, physicians, and coworkers.
• Active listening, speaking, understanding, and writing English.
• Ability to make decisions, solve problems, and work independently with minimal supervision.
• Proven knowledge and complete utilization of processes, systems and techniques to ensure successful authorization.
• Proven ability to identify gaps and problems from review of documentation, determine lasting solutions, make effective decisions, and take necessary corrective action.
• Demonstrate excellent leadership capabilities.
• Ability to effectively teach and demonstrate proper interactions with patients and prescribers in a manner that is easy to grasp and allows for interactive learning.
• Enjoys working in a team-oriented, service-focused environment.
• Demonstrate extreme attention to detail and accuracy.
• Ability to prioritize and meet deadlines.
• Basic computer proficiency.
• Knowledge in the use of Microsoft applications.

Responsibilities

• Enter all required demographic, physician, insurance, authorization, and other information into a profile for all new patients.
• Review all incoming faxed prescription orders and attach to new or existing patient profile.
• Contact patient or physician to fill in any missing information.
• Conduct comprehensive benefit investigation for new patient referrals.
• Evaluate pharmacy benefit plans and medical benefit plans.
• Obtain clinical, lab, and medical testing documentation from physicians' offices for submission of prior authorization.
• Perform timely follow up on authorizations through the process until approved.
• Communicate with patients, physicians, and other departments on benefits and the status of authorization requests.
• Communicate denials to physicians' offices and provide follow up details on the peer to peer or appeal options.
• Regularly communicate the status of the intake process to other departments, including Nursing, Pharmacy and Sales.
• Notify patients/families/referral sources regarding coverage and payment responsibilities as necessary.
• Provide explanation and paperwork for Care Support Program to patients who express financial hardship.
• Utilize manufacturer co-pay cards as appropriate.
• Document in the patient's clinical record progress notes, all requests and conversations for the purposes of seamless coordination of care.
• Identify in-network or mandated pharmacy providers if unable to service a patient due to insurance constraints.
• Communicate related information to the patient and the physician offices and triage referral as directed.
• Provide leadership, oversight, and technical guidance to associates, and assist to resolve difficult cases.
• Train new associates.
• Suggest and develop documentation to standardized workflow process changes and submit for approval.
• Assist to document authorized process changes to Job Aids.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.
• Train new and existing associates in the use of pharmacy software system, supplemental applications, customer service techniques, job responsibilities, and departmental workflow.
• Identify deviations from training and/or processes during normal work activity.
• Serve as the SME for new applications, software upgrades, work queues, accuracy and other related processes.
• Promote training participation and coach associates in following new and existing workflow processes.
• Deliver messages that promote change.
• Comply with and adheres to all regulatory compliance areas, policies and procedures and company 'best practices'.
• Responsible for adhering to the quality, production, and turnaround standards associated with the department and/or assigned program.
• Other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Long term disability insurance
• Life insurance
• Vacation package
• 401K plan with a generous employer match
• Remote work from home opportunity
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED