Home Improvement Financing Contractor Consultant

Regions Bank

83d • $42,000 - $50,652

About The Position

At Regions, the Home Improvement Financing Contractor Consultant is the first point of contact for prospective customers and responsible for determining which customer leads meet the bank's minimum requirements. This role provides administrative support through servicing a high volume of outgoing and incoming calls while providing excellent customer service. Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Requirements

• High School Diploma or GED
• Two (2) years of customer service or call center experience in a professional environment

Nice To Haves

• Associate's degree
• Four (4) years of total related work experience

Responsibilities

• Answers a high volume of outgoing and incoming calls to prescreen leads and verify eligibility for Home Improvement Financing lending programs
• Communicates with contractors to understand their needs via phone and email
• Performs contractor research and other relationship management team support as needed
• Assists in the accurate input of contractor information in CRM system
• Tracks time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees