Home Health Scheduler

Homecare with Heart•Youngstown, OH

17d

About The Position

Homecare with Heart is a leading provider of home health services in Ohio. Our mission is to provide exceptional and compassionate home care services to patients who need our help the most. We are seeking a talented and passionate individual to serve as the Home Health Scheduler plays a key role in coordinating and supporting the delivery of high-quality home care services. This position is responsible for onboarding patients, scheduling caregivers, monitoring compliance, and maintaining accurate documentation. The Home Health Scheduler provides exceptional service to patients, caregivers, and care partners, ensuring seamless operations and contributing to a collaborative, compassionate care environment.

Requirements

High school diploma or GED required
Minimum of 6 months experience in home care scheduling or administrative coordination preferred
Familiarity with home care practices and regulatory requirements preferred
Proficiency with computer systems and scheduling software
Strong sense of urgency and accountability
Excellent organizational and multitasking skills
Customer-focused with strong service mindset
Clear, consistent, and respectful communication
Ability to collaborate effectively and support a positive work culture
Commitment to delivering compassionate in-home care
Ability to handle confidential and sensitive information appropriately
Supports a respectful, inclusive, harassment-free workplace
Rotates on-call schedule
Prolonged periods of sitting at a desk and working on a computer
Ability to lift up to 15 pounds occasionally (e.g., files, office supplies)
Ability to communicate clearly in person, over the phone, and via electronic methods

Responsibilities

Accept and promptly onboard new patients, ensuring completion of all required documentation
Staff patient cases efficiently by matching patients with qualified caregivers and availability
Ensure compliance with regulatory and company standards, including Electronic Visit Verification and timekeeping requirements
Maintain accurate records including schedules, case notes, and missed visit reporting
Communicate proactively with patients, caregivers, families, and case managers to support satisfaction and timely service delivery
Collaborate with clinical and operational teams to address patient needs and provide coordinated care
Escalate complaints, incidents, or potential disruptions in care to leadership
Participate in on-call rotation and after-hours support as needed
Perform additional duties or special projects as assigned