Home Health Scheduler

Parx Home Health Care•Maitland, FL

21d

About The Position

Our Clinical Team Support is a critical role within the agency, responsible for scheduling home health visits, managing staff productivity, and supporting a range of administrative responsibilities to ensure smooth operations in the office. This position requires an individual with excellent organizational skills, the ability to multitask, and a strong focus on maintaining productivity levels for clinical staff. Job Duties: Coordinate and schedule skilled nursing, therapy (PT, OT, ST), and aide visits based on patient needs, physician orders, and insurance requirements, ensuring timely and appropriate care delivery. Assign clinicians based on skillset, availability, and location to optimize efficiency, minimize travel, and balance workloads. Monitor and adjust daily schedules to accommodate cancellations, urgent needs, and staff availability (e.g., sick leave, vacations). Communicate with clinicians to confirm availability, address scheduling needs, and ensure patient needs are met promptly. Contact patients and families to confirm appointments, manage changes, and address scheduling concerns to ensure a positive care experience. Track clinician productivity, visit completion, punctuality, and compliance with agency standards and regulatory requirements. Maintain accurate documentation in the EHR/scheduling system, ensuring all visits are logged, compliant, and billable. Collaborate with admissions to integrate new patients into schedules and ensure a smooth start of care. Support documentation workflows by assisting with required clinical forms, admission/discharge paperwork, and regulatory compliance. Coordinate with the billing department to verify visit authorizations and support accurate billing and reimbursement processes. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Ability to sit in front of and operate a computer for extended periods of time.
Ability to verbally communicate effectively over the telephone, and in person.
Ability to lift, carry and move objects of varying size weighing up to 20 pounds.
Ability to travel to different physical locations in the course of work.
Monday to Friday, with occasional flexibility needed to accommodate patient needs and last-minute schedule changes.

Responsibilities

Coordinate and schedule skilled nursing, therapy (PT, OT, ST), and aide visits based on patient needs, physician orders, and insurance requirements, ensuring timely and appropriate care delivery.
Assign clinicians based on skillset, availability, and location to optimize efficiency, minimize travel, and balance workloads.
Monitor and adjust daily schedules to accommodate cancellations, urgent needs, and staff availability (e.g., sick leave, vacations).
Communicate with clinicians to confirm availability, address scheduling needs, and ensure patient needs are met promptly.
Contact patients and families to confirm appointments, manage changes, and address scheduling concerns to ensure a positive care experience.
Track clinician productivity, visit completion, punctuality, and compliance with agency standards and regulatory requirements.
Maintain accurate documentation in the EHR/scheduling system, ensuring all visits are logged, compliant, and billable.
Collaborate with admissions to integrate new patients into schedules and ensure a smooth start of care.
Support documentation workflows by assisting with required clinical forms, admission/discharge paperwork, and regulatory compliance.
Coordinate with the billing department to verify visit authorizations and support accurate billing and reimbursement processes.