Home Health Care Office Manager | Prior Healthcare & Office Experience Required
About The Position
Ready to make a meaningful impact on the lives of others? Our Freedom Caregivers office in Canton, OH is seeking a detail-oriented and highly organized Assistant Branch Administrator to join our dynamic office team. Job Responsibilities may include, but are not limited to: Manages and maintains client and caregiver schedules. Manages office phones and communications with clients and caregivers, promoting exceptional communication and customer service to clients, families, and staff. Ensures each client's schedule and shift is compliant with the proper authorization(s) and that scheduled hours are within the contracted hours per each authorization. Manages caregiver time clock utilization and record keeping, including missed punches, undocumented shifts, and attendance occurrences. Ensures compliance with caregiver in-service and CEU requirements. May occasionally be required to fill in caregiving shifts depending on staffing patterns. Assists the Branch Administrator with the daily operations of the office, ensuring adherence to all Agency policies and procedures. Upholds the mission, vision, and values of Freedom Caregivers. Our caregivers provide freedom, dignity, and independence to the clients we serve, helping them to age at home in a place that they know and love. Our caregivers and clients benefit from a 1:1 caregiver to client ratio, allowing our caregivers, Home Health Aides, and State Tested Nursing Assistants to provide adequate care and companionship. Freedom Caregivers, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Requirements
- Must have prior experience in both an office/administrative setting and a medical or healthcare environment — candidates without both will not be considered.
- Exceptional communication skills, both written and verbal, required
- Proficient with technology, including use of a computer and smartphone, required
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams), required
- Excellent leadership and interpersonal skills, required
- High School education or GED, required
- Reliable transportation, required
- Proof of auto insurance, required
- Must be able to communicate fluently in the English language, both written and verbally
- Must be able to pass a criminal background check and drug test
- Ability to sit for up to 8 hours a day
- Ability to lift, push, pull, and carry up to 50lbs
Responsibilities
- Manages and maintains client and caregiver schedules.
- Manages office phones and communications with clients and caregivers, promoting exceptional communication and customer service to clients, families, and staff.
- Ensures each client's schedule and shift is compliant with the proper authorization(s) and that scheduled hours are within the contracted hours per each authorization.
- Manages caregiver time clock utilization and record keeping, including missed punches, undocumented shifts, and attendance occurrences.
- Ensures compliance with caregiver in-service and CEU requirements.
- May occasionally be required to fill in caregiving shifts depending on staffing patterns.
- Assists the Branch Administrator with the daily operations of the office, ensuring adherence to all Agency policies and procedures.
- Upholds the mission, vision, and values of Freedom Caregivers.
Benefits
- Drive time and mileage reimbursement
- Paid Time Off
- Paid comprehensive training program with on-the-job training
- Essential healthcare coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
