Home Health Account Manager

Mission Healthcare•Vancouver, WA

11d•$70,000 - $100,000•Hybrid

About The Position

Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family! The Account Manager is responsible for managing all aspects of agency sales and marketing efforts and is accountable to represent the agency in activities involving professional decision makers, professional contacts, physicians, and referral sources (including but not limited to facilities, senior living communities, hospitals, and professional groups). The Account Manager is responsible for educating and supporting the identification of available services for patients and families who are clinically appropriate and eligible to receive services. The Account Manager will be responsible for providing quality sales calls and educational meetings as a member of the marketing team, establishing, and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and negotiating service contracts with managed care organizations, government agencies, and other payors. The Account Manager will be responsible for meeting and/or exceeding their monthly/quarterly admission goals, of clinically appropriate and eligible patients, set forth by Senior/Executive Management.

Requirements

Bachelor's degree in Marketing, Business Administration, or related field.
Minimum of 1 year of experience in healthcare sales, preferably in home health.
Strong communication, negotiation, and public relations skills.
Ability to assertively market and deal tactfully with patients, their families and the community.
Demonstrate autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
Valid driver's license and reliable, insured vehicle.
Home health industry knowledge and expertise.
Prospecting, lead generation, and customer engagement.
Problem-solving and adaptability.
Negotiation and closing skills.
Financial and sales analysis.

Responsibilities

Manage daily marketing operations, sales calls and ongoing education with referral decision makers.
Facilitate education on guidelines and agency services provided.
Participate in community education events, including speaking to healthcare professionals and institutions to provide education on services offered by Mission Healthcare.
Coordinate with physician offices for necessary documentation, such as physician signature on orders, required addendums and other documents in a timely manner.
Develop and implement marketing plans, assist in establishing territory volume projections and monitor the allocation of resources according to budgetary limitations.
Maintain comprehensive knowledge of Mission Healthcare’s markets including major payor groups, key referral sources and competitor’s market positioning.
Build and maintain positive relationships with referral and payor sources.
Monitor and report on cost-effective marketing efforts.
Remain educated and up-to-date on industry and regulatory changes.