Home Equity Processor

Credit Union of Texas•Allen, TX

21d

About The Position

The Home Equity Processor-Bilingual plays a critical role in delivering an exceptional and unexpected member experience through the precise and timely processing of Home Equity Line of Credit (HELOC) loans. To achieve this goal, the employee must provide outstanding service to both internal and external members while answering calls and assisting members with mortgage related products. The Home Equity Processor- Bilingual plays a critical role in facilitating fast, accurate, and compliant loan processing. This individual verifies borrower income to support underwriting decisions, promptly orders services like appraisals and title work, and efficiently manages supporting documents by identifying and resolving any discrepancies. Working closely with third-party providers such as title companies and insurance firms, the processor ensures all required documentation is received quickly and reliably. They carefully review incoming documents for completeness and regulatory compliance, maintain up-to-date and accurate information within the loan system, and run and validate HMDA data for proper federal reporting. Additionally, the processor may assist in broader loan processing functions to accelerate turnaround times. Above all, they ensure that all loan files meet standards for quality, accuracy, and regulatory compliance before moving to closing. Success in this role depends on maintaining a strong balance between speed and precision, thriving in fast-paced environments while upholding the highest standards of care. The Home Equity Processor- Bilingual may also perform other duties with the department as necessary.

Requirements

Strong proficiency in time management, multitasking, and high-volume loan processing .
Language Skills: Fluent in English and Spanish ( spoken and written ).
Exceptional attention to detail and commitment to delivering error-free work .
Team-oriented mindset with the ability to work collaboratively in a fast-paced, dynamic environment.
Active MLO registration through the Nationwide Mortgage Licensing System & Registry (SAFE Act) .
Maintain valid Notary registration.
Passionate about delivering service that reflects our mission, core values, and creed: We are interested, not interesting We are empowered We have fun Care | Understand | Teach | Xceed
An individual MUST be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Computer/Printer
Accurate typing skills (40 wpm)
Calculator/Adding Machine
Telephone System
CRM
Episys
SalesForce
DocuSign
Fax Machine/Scanner
Microsoft Word, Excel, E-Mail
All third-party websites
The ability to read and comprehend instructions, short correspondence, and memos.
The ability to write simple correspondence.
The ability to effectively present information in one-on-one situations to supervisor, members, and other employees in the organization.
An ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, and the ability to compute rates and percentages.
An ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram form and the ability to deal with problems involving few concrete variables in standardized situations.
Knowledge of loan policies, procedures, and loan documents to perfect liens on collateral securing loans (Real Property).
The ability to operate Call Management System.
Must effectively communicate via telephone with members and other individuals who contact the Home Equity Department.
Good communication skills, using courtesy and proper grammar, to discuss credit union’s policies and procedures.
An ability to perform multiple tasks while maintaining a high standard of performance
High school diploma or general education degree (GED) and two years of experience in loan processing or funding analysis.
Minimum 1-2 years or more of similar or related experience.

Responsibilities

Deliver exceptional service to internal and external members in alignment with CUTX’s mission, core values, and creed.
Ensure timely and accurate processing of Home Equity Line of Credit (HELOC) loans
Communicate professionally and effectively with members, internal departments, and third-party vendors via phone, email, and in person both in English and Spanish.
Review and process support documentation, ensuring completeness and compliance with internal policies and regulatory requirements.
Monitor and manage loan files, ensuring timely receipt of all required documents and disclosures.
Initiate and follow up on third-party services such as title orders, appraisals, flood certifications, and payoff requests.
Perform final reviews of loan files prior to closing to ensure accuracy and readiness.
Enter and maintain accurate loan activity records in loan systems and spreadsheets.
Handle re-disclosures and ensure timely delivery and acknowledgment by members.
Provide expert guidance and answers to HELOC related inquiries from members and staff.
Assist in loan processing and funding as necessary to meet departmental goals.
Keep work area organized and complete daily assignments with attention to detail.
Perform any additional duties as assigned by the Home Equity Operations Manager.